Changes to credit cards fees and terms and conditions - October 2018

We’ve made changes to some of our credit card fees for our personal customers and our credit card terms and conditions. These changes are effective from 15 October 2018. Download an updated copy of our Personal Banking fees and limits brochure (PDF 154.9 KB) and our credit card terms and conditions (PDF 122.6 KB). The changes have been summarised below.

Changes to our credit card terms and conditions

The credit card terms and conditions changes clarify when you’ll need to reduce a positive balance on your account, refer to Clause 6 "Your credit limit and positive balances".

Credit card fees removed

Fee type Previous fee New fee
Over limit fee $5 $0
Statement copy fee $5 $0
Voucher copy fee $15 $0
Contact centre high use fee Variable $0
Emergency cash advance overseas $52 $0

Credit card fees changed

Fee type Previous fee New fee
Low Rate Mastercard account fee $25 every six months $24 every six months
Domestic cash advance fee $1 per transaction $0.90 per transaction
Late payment fee $3 per late payment $5 per late payment
Replacement card fee $10 per request $9.50 per request
Urgent card delivery fee to a New Zealand address $25 for metro deliveries; applicable courier charges elsewhere $2.60 per delivery
Changes to our General Terms and Conditions - June 2018

We’ve updated our General Terms and Conditions. A summary of the changes are:

  • Changes to assist us to comply with the new Code of Banking Practice;
  • Changes to clarify your and our rights and obligations in relation to certain products and services (including cards, internet and mobile banking and phone banking), and when your information may be disclosed;
  • Minor wording changes on the information we hold about you, internet banking, mobile banking and phone banking;
  • When you request certain transactions or changes within internet banking or our mobile app we may require you to enter a One Time PIN sent to your mobile number before we will process the request. The main change is set out in section 51.

These changes are effective from 1 June 2018. Download a copy of the new General Terms and Conditions (PDF 180.3 KB) brochure.

We no longer sell international bank drafts - May 2018

Our international bank draft service is now unavailable, effective Tuesday, 1 May 2018. You'll still be able to stop an international bank draft but we won't be able to issue you a replacement or a new draft.