Our purpose goals
This is making tamariki better off
We'll support tamariki (children) to have access to quality financial education by 2030.
This is making Kiwi better off
We'll support two million Kiwi to take action to secure their financial futures, by 2030.
This is making Aotearoa New Zealand better off
We'll deliver $2 billion in sustainable finance to improve the resilience of Aotearoa New Zealand by 2030.
2025 purpose snapshot
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1Tahi
Making tamariki better off
- We supported 73,136 students to access the Banqer platform.1*
- Over 415,000 students have received financial education through the Banqer programme since 2016.
- We introduced equity licence grants to fully cover the cost of the Banqer High programme for schools who need it.
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2Rua
Making Kiwi better off
- We supported 153,828 Kiwi to take action to secure their financial futures.*
- We educated more than 118,000 Kiwi so they can better protect themselves from scams.
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3Toru
Making Aotearoa New Zealand better off
- We delivered more than $246 million in sustainable finance to Kiwi businesses.*
- We launched StartUp+, a structured, milestone-based lending approach tailored to early-stage businesses.
1 Some students may have completed both Banqer Primary and Banqer High since 2016 and will be counted towards both. Banqer numbers relate to the school year.
* Important information about how we measure our progress against each of these goals is set out in the sections of the Sustainability Report that correspond to each goal.
Our sustainability goals
This is culture
We want to foster an inclusive culture where we can all belong, one that encourages all of our kaimahi (our people) to do their best work through learning and growth. This helps us to deliver for our customers.
This is climate action
By 2025*, we’ll build a sustainable business by reducing our carbon emissions by 40%, be carbon neutral and support customers to transition to a low-carbon future.
This is purpose-led business
As a B Corp, we consider the impact we have on our kaimahi (our people), customers, community and the environment.
*Our three Sustainability Goals were set to 30 June 2025 and have now expired. We currently intend to reset out sustainability strategy during Financial Year 2026 (FY26).
2025 sustainability snapshot
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1Tahi
Building an inclusive culture
- We reduced our gender pay gap from 30.6% to 28.1%.
- We achieved GenderTick™ Advanced Level certification, recognising our ongoing commitment to gender equity.
- We became the first bank in Aotearoa to achieve Pride Pledge certification.
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2Rua
Taking climate action
- We reduced our operational emissions by 32%, which is short of our 2025 target of 40%.
- Our 2025 Climate Statement outlines our work to support our customers to transition to a low-carbon future.
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3Toru
Purpose-led businesses
- We strengthened our Responsible Business Policy. This helps us manage environmental, social and governance risks to Kiwibank, and deliver on our Purpose of Kiwi making Kiwi better off.
Important information on how progress is measured against each goal is provided in the relevant sections of the 2025 Sustainability Report. Information about our emissions reduction efforts is outlined in the 2025 Climate Statement, published in accordance with the Aotearoa New Zealand Climate Standards.
Kiwibank Sustainability Report 2025
If you'd like to read more about how we're working to have a positive impact on Aotearoa New Zealand, download the report.
This is trust & experience
One of our material sustainability topics is maintaining the trust of our customers, and delivering a better banking experience.
2025 snapshot
- Among the top five major Aotearoa New Zealand banks, we ranked second for customer satisfaction among the top five major Aotearoa New Zealand banks, in the 12 months to June 2025.2
- Kiwibank maintains the largest physical banking network in Aotearoa New Zealand. Our network is made up of 55 Kiwibank branches and 82 Local for Kiwibank sites.
2 Source: Insights HQ Retail Market Monitor (data on a 12-month roll to 30 June 2025) – satisfaction for nominated main bank provider.
See our previous Sustainability Reports
Our Sustainability Reports outline our performance each year against our purpose and sustainability goals, and how we're working to make tamariki, Aotearoa New Zealand and Kiwi better off.