Kiwibank response to Commerce Commission proceedings


Kiwibank confirms that it reported breaches of the Fair Trading Act to the Commerce Commission as a result of the work we’ve undertaken to proactively seek out, investigate, and resolve issues where errors have been made.

Kiwibank has fully co-operated with the Commerce Commission’s investigation and carried out a remediation programme for affected customers. All remediations will be completed by the end of this year, if not complete already.

Our priority throughout this process has been to make things right for our customers and we are disappointed that we have let some of our customers down with these historic issues.