“As expected, this result reflects the impact of COVID-19 and a lower interest rate environment on the bank,” said Kiwibank Chief Executive Steve Jurkovich.
“At the same time, we continued to increase our investment in good customer outcomes and our transformation to be an even better bank.”
Mr Jurkovich said the bank recognised $51 million in credit impairment provisions, up from $12 million on the prior corresponding period. The increase reflects the bank’s current view of the impact of COVID-19.
Operating expenses also increased, driven by an increase in investment to support the bank’s growth, good customer outcomes and transformation.
“Kiwibank continued to grow at a faster rate than the market, with lending growth of 9% and deposit growth of 13% in FY20. The market grew at a slower pace of 5% and 9% respectively,” said Mr Jurkovich.
"As a result, we are growing our lending and deposit rates faster than the market to help more New Zealanders into homes, more Kiwis to save, and support more businesses – living up to our purpose of Kiwis making Kiwis better off."
COVID-19: supporting New Zealand’s recovery
Mr Jurkovich said the bank had taken a leadership role during lockdown, prioritising the health and safety of its people and providing much needed support for customers and suppliers. Highlights included:
- Kiwibank’s Relief and Resilience programme provided support to more than 8,000 personal and business banking customers for loans totalling more than $2.6 billion.
- Supporting Kiwi businesses by moving from paying suppliers on the 20th of the month to paying accounts on a weekly basis.
- Taking a market-leading position on the fixed home-loan market and introducing a significant reset to variable home loan rates with a one percentage point drop. “This reset of the variable home loan market will save Kiwis $20 million in interest over the next year at a time when they need it most.”
- The temporary closure of bank branches during lockdown and redeployment of our people into areas where they could continue to support our customers.
- Supporting our Kiwibank whānau as they supported our customers, by making a commitment not to reduce jobs, hours, or pay rates.
“Looking ahead, we will continue to play our role in New Zealand’s economic recovery by offering a better banking alternative that’s committed to being fair and easy for Kiwis, the businesses they own, and for future generations,” said Mr Jurkovich.
Kiwibank continued to make strong progress against its sustainability commitments in FY20.
Social and community
- Building financial and digital capability: support provided to more than 37,000 community groups and individuals through our partnerships with Banqer, Ngā Tāngata Microfinance Trust, Aviva and Digital Inclusion Alliance Aotearoa.
- Supporting mental wellbeing: with the support of Kiwibank, the Mentemia mental wellbeing app has been made free for anyone to download until the end of September 2020 with more than 50,000 New Zealanders downloading the app as at 30 June.
People and culture
- Diversity and Inclusion: our work to ensure that we have a diverse and inclusive culture achieved some significant milestones, with accreditation under the Living Wage programme and the Rainbow Tick.
- Supporting our people’s wellbeing: with the introduction of life and health insurance and additional parental leave benefits for both primary and secondary carers.
- Total carbon emissions: reduced by 26% from our FY18 baseline, which puts us on track to meet our targeted reductions of 30% by FY22.
Summary of Key financial information