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Learn what we do with the information we collect about you and the terms of our website.
In these terms and policy:
These terms and policy explain legal aspects of this website and how Kiwibank and its related organisations handle the information we collect from you through our website(s). In these terms and policy, each reference to Kiwibank includes our related organisations.
You agree that your use of this website indicates your acceptance of these terms and policy and that you authorise us and our related organisations to collect, use and share your information as outlined in this policy. When you deal with Kiwibank outside of this website we may also seek your agreement to this policy, and/or ask you to agree to privacy provisions that apply to those particular dealings. We'll do that in accordance with the Privacy Act 1993.
These terms and policy may continue to apply to you and your information even after your account is closed, or your relationship with us has come to an end. This policy also applies to any information collected during your use of our website(s), even if you do'nt open an account with us.
Technology is evolving and that may affect how we deal with your information and provide products and services to you. We may need to change these terms and policy from time to time so please review it on our website regularly.
Kiwibank recognises the importance of protecting your privacy. We comply with our obligations under the Privacy Act 1993 when we handle your personal information.
We can collect information about you for the purposes listed below, when you use our website, apply for an account, product or service, and during our relationship with you. This information may be collected directly from you, or from others (including third party systems). We can also make enquiries with others to verify the information you provide to us.
To improve our website(s) and our advertising, we may use patterns and other meaningful information gathered from web analytics tools. This may include traffic to, from and within our website(s), your mouse click activity, your IP address, and other information that you voluntarily enter into the website(s).
In addition, our website(s) may use third party cookies from Google Analytics for Display Advertisers. This includes features which give us insight into behavioural information relating to visitor age, gender and interests on an anonymous and aggregate level, and who has viewed our advertising on other websites. This helps us to understand browsing behaviour to give a better experience whilst visiting our website(s), and to optimise our advertising, including on and outside our website(s).
You can prevent new cookies from being installed and delete existing cookies. The procedure depends on which browser you are using. For information on how to remove cookies check your internet browser. You may be unable to log on to our secure services without accepting our cookies.
If you don't provide information we've requested, you may be unable to obtain or access the accounts, products or services for which the information is required. Please ask us if you're unsure what information is important and how this might affect you.
You agree that we can collect and use your information for the following purposes:
From time to time we may need to use your information for another purpose associated with a particular product or service. If so we'll take reasonable steps to make you aware of that in accordance with the Privacy Act 1993.
You authorise us (including our related organisations) to collect information about you from any person who can provide us with information that relates to a purpose listed above and is necessary for that purpose. This may include any credit reporting agency. We and our related organisations may make enquiries about any information that you provide to us in order to check the accuracy of the information. This may include providing the information to agencies engaged by us to verify customer identities or address information.
You agree that we can share your information with:
We may also disclose information about you to anyone you authorise us to disclose that information to. We may also disclose information about you to others where required by law or legal rules.
We can store your information physically or electronically ourselves, or with others contracted to hold the information for us in New Zealand and overseas. We'll act reasonably to ensure that your information is protected from unauthorised use or disclosure.
We'll do everything reasonable to ensure that the information we hold about you is accurate, although this does depend on you telling us about any changes that mean the information we hold about you're no longer correct. You may ask us for access to the information we hold about you and, if necessary, request corrections to it. Under the Privacy Act we may charge you for this.
If you'd like access to the information we hold about you, please contact us.
We may use credit reporting agencies to check your financial status when applying for accounts, products or services, and to monitor your creditworthiness while you owe us money. This means we may give your information to those agencies, and they may give us other information they hold on your financial status. We may also let them know when you have and haven’t met your payment obligations to us.
Credit reporting agencies may use the information we provide to update their credit reporting databases. When other individuals and organisations use the credit reporting agencies’ services, they may also be provided with this updated information.
We may also use other credit reporting agencies’ services in the future. For example, we may use credit reporting agencies’ monitoring services to get updated information about your financial status.