Suspend or reinstate a QuickPay+ mobile user

Suspend or reinstate a QuickPay+ mobile user's access using the merchant portal.

  1. 1

    Select user

    1. Log in to the Kiwibank QuickPay+ merchant portal.
    2. Click 'Manage Mobile Users' at the top of the screen.
    3. (Optional) Search for the user using their Mobile User ID / Terminal ID.
    4. (Optional) Use the filters to refine the users using their Merchant ID, status or created date.
    5. Select 'View Details' from the Quicklink dropdown next to the user you want to suspend or reinstate.
    6. Click 'Go'.
    Portal home - mobile users
    Mobile user summary
  2. 2

    Suspend user

    1. Click 'Suspend Mobile User Access'.
    2. Select the reason from the dropdown.
    3. (Optional) Add a note in the text box, if required.
    4. Click 'Submit'.
    Suspend mobile user
  3. 3

    Reinstate user

    1. Click 'Reinstate Mobile User Access'.
    2. (Optional) Add a note in the text box, if required.
    3. Click 'Submit'.
    Reinstate mobile user

Other useful guides

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Add a mobile user
How to

View mobile users
How to

Edit a mobile user