We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
Find out the processing times for when payments should come in and go out of your accounts, whether you're transferring between Kiwibank accounts, or sending or receiving money between different banks.
Kiwibank to Kiwibank payments or transfers are processed immediately – including on weekends and public holidays.
If you're making a payment or transfer to a Kiwibank Credit Card, your credit card balance will automatically update the 'available balance'. The 'owing balance' won't update until the next business day. Public holidays don't affect timings when it comes to transferring money from a Kiwibank account to a Kiwibank Credit Card. Please note that if payments are made at certain times outside of ordinary business hours, the update to your ‘available balance’ and/or ‘owing balance’ may be delayed by up to one business day.
Automatic payments are processed around 10am on the due date. If the due date falls on a weekend or public holiday, we’ll process the payment on the next business day.
If there’s not enough money in your account, we’ll try the payment again at 10pm the same business day, then again at 10am and 10pm on the next business day, if needed. You’ll only be charged a dishonour fee if the payment fails four times.
Direct debits are processed overnight – they’re the last thing we do each day, to make sure you receive any deposits before we send out your payments. Practically, this means the funds leave your account sometime in the middle of the night – the exact time varies each day.
Single payments to other banks are sent every hour between 9am and midnight on business days. Payments submitted after midnight or on a weekend or public holiday will be sent the next business day.
Bulk payments to other banks marked 'Send now' are processed hourly between 9am and 11:30pm on business days.
Bulk payments to other banks marked 'Send after 6pm' will be processed around 6pm on the due date. All payments received after 6pm will be sent hourly until 11:30pm.
Payments submitted after 11:30pm, or on a weekend or public holiday, will be processed the next business day.
When the recipient receives the payment depends on the receiving bank’s processing timeframes — we may send the payment to their bank within the hour, but their bank may only process incoming payments every few hours or overnight.
If you need to make an urgent payment to another bank, you can make a same-day cleared payment. It takes no more than 60 minutes from the time funds are taken from your bank account to the time the money appears in the bank account of the person you're paying.