Money going out
Automatic payments and future dated payments are processed around 10am on the due date.
If there’s not enough money in your account, we’ll try the payment again at 10pm the same day, then again at 10am and 10pm on the next day, if needed. If your payment fails four times, it won't be processed.
Direct debits are processed overnight – they’re the last thing we do each day, to make sure you receive any deposits before we send out your payments. Practically, this means the funds leave your account sometime in the middle of the night – the exact time varies each day.
Payments to other banks
Single payments to other banks are sent every hour between 9am and midnight every day. Payments made after midnight will be sent after 9am.
Bulk payments to other banks marked 'Send now' are processed hourly between 9am and 11:30pm.
Bulk payments to other banks marked 'Send after 6pm' will be processed around 6pm on the due date. All payments received after 6pm will be sent hourly until 11:30pm.
Payments made after 11:30pm will be processed after 9am the next day.
When the recipient receives the payment depends on the receiving bank’s processing timeframes.
If you need to make an urgent payment to another bank on a business day, you can make a same-day cleared payment. It takes no more than 60 minutes from the time funds are taken from your bank account to the time the money appears in the bank account of the person you're paying.