Rates & fees

Make sure you’re across the rates, fees and limits on your business banking accounts, credit card, borrowing, payment options and other banking services.

Service fees

See the fees you may pay for services on our business accounts and products.

Account general service fees

Cash handling fee – deposits

When you deposit cash at a Kiwibank branch

  • Free up to and including $4,000 worth of notes or $200 worth of coins per business per day
  • If more than $4,000 worth of notes per business per day, then 0.35% of the total value of notes
  • If more than $200 worth of coins per business per day, then 0.35% of the total value of coins

Minimum fee $5

Cash handling fee – withdrawals

When you withdraw cash at a Kiwibank branch

  • Free up to and including $4,000 worth of cash per business per day
  • If more than $4,000 worth of cash per business per day, then 0.35% of the total value of cash.

Minimum fee $5

Change order fee

When you order change by internet banking for collection at a Kiwibank branch

  • $3 per change order
  • The maximum order amount is $3,000
  • $15 per change order not collected within two business days of the collection date

Investigation fee

When you ask us to investigate something about your account.

$60 per hour; minimum fee $15

Payment retrieval fee

When you make a payment in error and ask us to retrieve the payment (even if the retrieval is unsuccessful)

  • $20 if the payment in error was made to a Kiwibank account
  • $45 if the payment in error was made to an account at another bank
ATM, EFTPOS card & Visa Debit Card fees

International transaction fee

When you use your ATM/EFTPOS card or Visa Debit Card for a transaction that is processed overseas

  • 1.85% of the total amount

You can expect to pay the International Transaction Fee when using your card abroad, and also when in New Zealand if you are shopping with a merchant that processes transactions overseas. Transactions may still be processed overseas, even if the merchant has a website address ending in ‘.co.nz’ and charges you in New Zealand Dollars (NZD). If so, the transaction will incur the fee. Please check with the merchant if it is not clear where a transaction is processed.

Set up or change fees

Automatic payments, recurring transfers or one-off payment set up & change fee

When you set up or change an automatic payment, recurring transfer or one-off payment

Free for 30 days from account opening, then:

  • $5 per set up/change when done person to person at your nearest Kiwibank, over the phone, or via Secure Mail;
  • $3.50 per change when done using the automated phone banking system; or
  • Free set up/change when done by internet banking.

This fee also applies if you choose to skip a scheduled payment/transfer.

Bill payee set up & change fee

When you set up or change a bill payee

Free for 30 days from account opening, then:

  • $5 per set up/change when done person to person at a Kiwibank branch or over the phone;
  • free for set up/change for one-off payments when done by internet banking
Statement fees

Statement copy fee

When you ask us for a copy of an account statement

$4 per statement

Transaction history printout at branch fee

When you ask us for a transaction history printout at a Kiwibank branch

  • $4 per request for a detailed transaction history (available from a Kiwibank banking representative)