What do I need to use Kiwibank QuickPay®?

To use Kiwibank QuickPay®, you'll need a compatible mobile phone with the Kiwibank QuickPay app installed, the QuickPay QuickPay device, a merchant facility with Kiwibank, and a business banking account.

What mobile devices does Kiwibank QuickPay® work on?

The Kiwibank QuickPay® App is compatible with Apple smartphones that support operating system iOS 9 (iPhone 5) and above, and Android smartphones that support Android 5.0 Lollipop and above.

For Apple smartphones, the QuickPay App also requires:

  • Resolution of at least 540 pixels x 960 pixels

For Android smartphones, the QuickPay App also requires:

  • Screen size of at least 5 inches
  • Resolution of at least 540 pixels x 960 pixels

To check compatibility with your smartphone you can download the QuickPay App from the Google Play Store on Android or the App Store on iOS.

Do I need to be a Kiwibank customer to use Kiwibank QuickPay®?

Yes, you need a Kiwibank Business Account to use Kiwibank QuickPay®. It will be the account where your customers' payments will be sent. Our Business Banking team can set you up with this account when you apply.

Should I swap my mobile EFTPOS terminal for Kiwibank QuickPay®?

Not necessarily. The most appropriate payment solution for you will depend on your annual turnover, transaction volumes and card acceptance requirements. Contact the Kiwibank Business Banking team on 0800 601 601 to discuss the best solution for you.

How do I apply for Kiwibank QuickPay®?

You can apply for Kiwibank QuickPay® by downloading and completing the application form (PDF 92.9 KB) and emailing it to merchantservices@kiwibank.co.nz

Where do I download the Kiwibank QuickPay® App?

You can download the Kiwibank QuickPay® App from the Google Play store on Android, or the App Store on IOS.

How quickly can I be set up with Kiwibank QuickPay®?

Once we receive your application, our team will aim to get back to you within two working days. You'll receive your Kiwibank QuickPay® device within four working days of approval.

Can I use Kiwibank QuickPay® on an IOS or Android Tablet?

The Kiwibank QuickPay® App has been designed and tested for mobile use only.

Can I add other users to Kiwibank QuickPay®?

You can set up additional users within the Kiwibank QuickPay® App.

Under 'Settings' go to 'User management' and enter an email address for the new user. An email containing a unique invitation code will be sent.

You may want to order additional devices for additional users to enable you to take payments concurrently.

Kiwibank QuickPay® device FAQs

How do I turn on the Kiwibank QuickPay® device?

To power on the terminal press the side key located on the right hand side of the terminal

How do I turn off the Kiwibank QuickPay® device?

To turn off the device, press and hold '-' and 'Clear' buttons. This action is only possible when the device is not in charging mode. If it's in charging mode then the device will restart.

How do I charge the Kiwibank QuickPay® device?

The device can be charged using a charger (supplied as an accessory). The charger has to be plugged on the micro USB connector.

Troubleshooting

What if Kiwibank QuickPay® isn't working?

If you can't get Kiwibank QuickPay® to work, check the following:

  • Is your Kiwibank QuickPay device turned on?
  • Is your Kiwibank QuickPay device connected to the QuickPay App? The Bluetooth and Terminal connected indicators should be green within the device setup screen.
  • Is your device charged? If you need to charge your device, follow the instructions within the Kiwibank QuickPay user Guide (PDF 675.8 KB) if you're not sure how to charge your device.
  • Do you have network or Wi-Fi coverage? You won't be able to take payments if your smartphone is not connected to an internet connection - it will display as offline.
  • Is your QuickPay device online? If your QuickPay device is offline, select 'Initialize' under 'Merchant Login'.
What should I do if my Kiwibank QuickPay® device says it is offline?

If your Kiwibank QuickPay® device says offline please initialize merchant logon

How do I initialize merchant logon?

Follow the steps below:

1. On the Kiwibank QuickPay App, go to 'Settings' then 'Device Setup'

2. Select 'Merchant Login'

3. Select 'Initialize'

Your terminal must be connected to initialize merchant login.

Where can I find my terminal ID?

Once the Kiwibank QuickPay® App is paired with the Kiwibank QuickPay device, you can find your terminal ID on the Device Set Up screen under Merchant Login.

Where can I find my merchant ID?

Once the Kiwibank QuickPay® App is paired with the Kiwibank QuickPay device, you can find your Merchant ID on the Device Set Up screen under Merchant Login.

What will happen if I receive a phone call when I am processing a transaction?

On Android, your transaction will process as normal. On IOS, the transaction will be interrupted and will decline and require processing again.

What will happen if I am processing a transaction and I loose my internet connection?

Your transaction will be declined and a "Please Try Again" message will appear on screen.

What if the cell phone or Kiwibank QuickPay® device turns off during the transaction?

Your transaction will be declined and a "Power Link Failure" message will appear on screen. If you have trouble connecting to the Kiwibank QuickPay device again after the device or phone powers off, restart the terminal twice and try again.

What do I do if I get a ‘location service’ error when I’m attempting to accept payments?

Location services must be turned on to accept payments. Check that your phone’s Location services are turned on in your phone’s Settings and the Kiwibank QuickPay app has permission to access your location. The app uses your location for the payment geotagging function, it records this information into your reports and history.

I received a phone error message that says “Pairing Unsuccessful. Pairing took too long.”

The entire PIN number needs to be entered within one minute of initiating the pairing request or you will encounter this error.

If the Kiwibank QuickPay device still displays the PIN, wait a few moments for the phone to ask for it again and re-enter the PIN.

If the Kiwibank QuickPay device displays “BT Pairing Required,” start the pairing process again.

What do I do if my receipts aren't loading from the transaction history?

Android phones require a PDF viewer to load historic receipts. You can download a PDF viewer of your choice from the Google Play store.

What do I do if I receive a connection error when I attempt a transaction?

Check your internet connection on your smartphone. If you’re unable to connect to the internet, contact your internet service provider.

Kiwibank QuickPay terms and conditions (PDF 798.9 KB) and eligibility criteria apply. Data connection needed. Subject to credit criteria and merchant services terms. Kiwibank QuickPay is only available for business banking purposes. The Kiwibank QuickPay name and logo are registered trade marks of Kiwibank Limited.

Fees and charges apply. Eftpos, Visa and Mastercard credit and debit cards only. Compatible with Apple devices that support operating system iOS 9 (iPhone 5) and above and Android smartphones that support Android 5.0 Lollipop and above. iPhone and iPad are trademarks of Apple Inc, registered in the U.S. and other countries. Android is a registered trademark of Google Inc.

Mastercard is a registered trade mark of Mastercard International Incorporated.

Merchant service fee of 2.90% of the total monthly net $ value (i.e. monthly sales transactions less refund transactions) of Visa and Mastercard transactions (including Visa PayWave and Mastercard PayPass transactions) processed through the Kiwibank QuickPay device. The Merchant service fees will be calculated monthly at the end of each calendar month, and are payable by you on the 15th of the subsequent calendar month. Should the 15th of the month fall on a day which is not a banking day, the fees will be payable on the next banking day.

Funds will be deducted from your customer’s account and recorded immediately on your Kiwibank QuickPay app and portal. Funds will be paid into your bank account on the next banking day. See the Kiwibank Merchant Agreement (PDF 925.6 KB) for details.