Reset your QuickPay+ portal password

It's easy to reset or change your password using the QuickPay+ merchant portal.

Forgot password Change password

Forgot password

  1. Forgot merchant portal password

    1. Open the Kiwibank QuickPay+ merchant portal.
    2. Below the 'Submit' button, click 'Forgot Password'.
    3. Enter your User ID and Merchant ID.
    4. Click 'Submit'.
    5. Follow the steps set out in the instructions sent to your email address to reset your password.

    Your Merchant ID for the portal is the Terminal ID (TID) in your welcome email. If you do not remember this, please contact merchant services.

    Our team can also assist with password resets.

    Log in
    Forgot password

Change password

  1. Change merchant portal password

    1. Log in to the Kiwibank QuickPay+ merchant portal.
    2. Click 'Setting' at the top of the screen.
    3. Click 'Change Password' in the top left corner of the screen.
    4. Enter your current password.
    5. Enter your new portal password. This must be at least 12 characters including at least one uppercase letter and one number.
    6. Re-enter your new password to confirm it.
    7. Click 'Submit'.
    Portal home - setting
    Reset password

Other useful guides

How to

Reset user PIN
How to

Add a portal user
How to

View audit trail