What you'll need
- An email address.
- Internet access — for the best experience, use the latest version of Google Chrome, Safari, Microsoft Edge or Firefox.
Joining Kiwibank
Signing documents during onboarding
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Check your email
You'll receive an email from onboarding@docusign.kiwibank.co.nz asking you to review documents.
If more than one person needs to sign, everyone will receive their documents at the same time. They can sign the document(s) when it suits them, preferably within a short time or each other.
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Open your documents
Click 'Review Documents'.
You'll then be asked to consent to receiving and signing documents electronically. This link and all documents are secure.
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Review & sign
After you give consent, you'll receive the documents to review.
Read the documents and, if you don't have any questions, sign or initial where required. You can agree by either:
- setting up your signature by typing your name, or
- drawing your signature using a mobile device pen or your finger on a touch screen device.
DocuSign will guide you through the signing process.
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Save a copy
Once you've finished signing, you'll receive a link to download and save the signed documents.
Download and save a copy somewhere you'll be able to access later.
If you can't find your documents, contact us.
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We'll complete the setup
After we've received your signed documents, our onboarding team will verify the information and complete the remaining setup steps.
Merchant services
Signing documents for merchant services
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Check your email
You'll receive an email from merchant.services@docusign.kiwibank.co.nz asking you to consent to receiving and signing documents electronically.
If more than one person needs to sign, everyone will receive their documents at the same time. They can sign the document(s) when it suits them, preferably within a short time or each other.
-
2 / 4
Review & sign
After you give consent, you'll receive the documents to review.
Read the documents and, if you don't have any questions, sign or initial where required. You can agree by either:
- setting up your signature by typing your name, or
- drawing your signature using a mobile device pen or your finger on a touch screen device.
DocuSign will guide you through the signing process.
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3 / 4
Save a copy
Once you've finished signing, you'll receive a link to download and save the signed documents.
Download and save a copy somewhere you'll be able to access later.
If you can't find your documents, contact us.
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We'll process your application
After we've received the signed documents, our merchant services team will process your application and be in touch about the setup of your service.
Get help
If you get stuck at any point, contact the Kiwibank team member you've been working with.
For general DocuSign help and support information, visit docusign.com.
Stay safe when using DocuSign
- Only open DocuSign emails you're expecting, from the email addresses listed above.
- Only sign documents sent to the email address you've registered with us.
- Never share or forward a DocuSign email or passcode.
- If you think your email address or phone number has been compromised, contact us immediately.
- We'll never ask for your internet banking password or access number in DocuSign emails.
If you receive a request for sensitive banking credentials, or asking for your digital signature not through DocuSign, do not continue and contact us immediately.