We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
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Your Mastercard credit card will be swapped to the equivalent Visa credit card. So, for example, if you have a Low Rate Mastercard, you’ll get a Low Rate Visa. Or if you have an Air New Zealand Airpoints™ Low Fee Mastercard, you’ll receive an Air New Zealand Airpoints Low Fee Visa.
We’ll be in touch with more information a few weeks before we send your new Visa card. You’ll receive either an email or letter from us. To ensure we can contact you, please check your email address, postal address and phone number are up-to-date. You can do this through internet banking or the mobile app.
Rest assured, not a lot’s changing.
There’s no change to your terms and conditions, credit limit, or how you use your card. You’ll also continue to enjoy the same features and benefits. You can still pay your credit card bill through internet banking, mobile app, direct debit or automatic payments. And your existing rates and fees aren't changing either.
However, with the move to Visa, your card details will change. You’ll get a new card number, expiry date and security number (three digits on the back). This means you'll need to update any regular payments from your card. Below we've provided instructions on what you'll need to do.
For a full list of frequently asked questions about the move to Visa, visit our FAQs page.
When we send your new Visa card, we'll transfer your available balance and the amount you owe on your Mastercard to your new Visa. This means you'll have a zero balance on your Mastercard.
You can keep using your Mastercard until your Visa arrives - it'll still work even though your balance and transactions show on your Visa.
You'll get a new Visa card in the next few months. We’ll contact you by email or letter a few weeks before we send your card.
If that time doesn’t suit, call our specialist team on 0800 528 472 and we can arrange to send it at a different time.
Activate your card and update any regular payments e.g. insurance, power. Check the letter that comes with your new Visa for instructions on how to activate your card.
In most cases yes. We'll let you know this in the letter that comes with your card.
You’ll need to update these payments because your new Visa card will have different details from your Mastercard. When your Visa card arrives you’ll need to provide your new card details to anyone you make regular payments to, like your insurance or power provider. To get started, check out the common examples further up the page.
We'll let you know the exact date on the letter that comes with your card. Your old card will continue to work for at least a month after your Visa is sent. This will give you time to activate your card and update any regular payments.
Your card will be swapped from a Mastercard to a new Visa card. There's no change to the Air New Zealand and Kiwibank partnership or the features and benefits on your new Air New Zealand Airpoints Visa card.