We're changing our credit cards from Mastercard® to Visa. Here's what you need to know.

COVID-19 update

If you’ve recently received your new Visa card, or heard that your new card will be on its way soon, don’t worry. Our focus right now is making sure you have a working credit card.

When your new Visa arrives, you can activate it using one of the options in the below section 'When your card arrives'. Or if you want your Mastercard to keep working for a bit longer, give us a call on 0800 528 472 and our specialist team will be able to help you.

You'll be getting a new credit card

Your Mastercard credit card will be swapped to the equivalent Visa credit card. So, for example, if you have a Low Rate Mastercard, you’ll get a Low Rate Visa. Or if you have an Air New Zealand Airpoints™ Low Fee Mastercard, you’ll receive an Air New Zealand Airpoints Low Fee Visa.

We’ll be in touch with more information a few weeks before we send your new Visa card. You’ll receive either an email or letter from us. To ensure we can contact you, please check your email address, postal address and phone number are up-to-date. You can do this through internet banking or the mobile app.

What's changing and what's not

Rest assured, not a lot’s changing.

There’s no change to your terms and conditions, credit limit, or how you use your card. You’ll also continue to enjoy the same features and benefits. You can still pay your credit card bill through internet banking, mobile app, direct debit or automatic payments. And your existing rates and fees aren't changing either.

However, with the move to Visa, your card details will change. You’ll get a new card number, expiry date and security number (three digits on the back). This means you'll need to update any regular payments from your card. Below we've provided instructions on what you'll need to do.

What you'll need to do

Before your new card arrives

  • Check all your contact details are up-to-date, including email address, postal address and phone number. This will ensure we can get in touch with you and your new Visa card is sent to the right address. You can check and update your details in internet banking or the mobile app - just log in, click on Settings, then Personal details.
  • Until your new Visa card arrives, keep spending on your Mastercard as usual. When we post out your new Visa card, we'll transfer your available balance and the amount you owe on your Mastercard to your new Visa. This means you'll have a zero balance on your Mastercard.

When your card arrives

How to activate your card

To activate your card, follow the specific instructions in the letter that comes with your new card. Alternatively there are some other ways below to activate your card – just bear in mind you might not be able to use your card for all types of transactions (such as contactless payments) if you activate in these ways.

If you need more time to get your Visa card activated, then please call us on 0800 528 472 and we can change the date that your Mastercard stops working.

If your card came with a PIN

  • Log into internet banking, click on your credit card, then Additional Options and Details, then press Activate next to Card Status. Card activation isn’t available in the mobile app.
  • Call our specialist team on 0800 528 472.

You’ll be able to use your card for everything except contactless payments. To start making contactless payments, make a purchase in any store, by inserting your new card into the EFTPOS machine and entering your PIN. 

If your card came without a PIN

  • Visit your nearest Kiwibank branch with Photo ID to add a PIN to your card. This will fully activate your credit card.
  • To activate your card without adding a PIN, you can log into internet banking, click on your credit card, then Additional Options and Details, then press Activate next to Card Status. Card activation isn’t available in the mobile app. Alternatively, you can call our specialist team on 0800 528 472.

You’ll be able to use your card for shopping online and you can still use your card in shops without a PIN -  you’ll just have to sign for the payment rather than entering your PIN. Once you’ve made a purchase in a shop by signing for it, and the transaction is approved, you should then be able to make contactless payments.

You won’t be able to use your card in an ATM without a PIN.

Update your regular payments and card details

Your card will have new details including a different card number and expiry date on the front and a new three-digit security number on the back. This means you’ll need to update any regular payments from your card and anywhere you’ve saved your card details to make it easier to pay for things. To help with this, look through recent credit card statements and transactions. You might also want to check out the following common examples.

  • Mobile phone companies – 2degrees, Vodafone, Spark, Skinny
  • Power companies – Genesis, Powershop, Meridian, Mercury, Flick, Contact, Nova Energy
  • Insurance companies – Kiwi Insure, Tower, AIA, Vero, AA, Southern Cross, State Insurance, AMI
  • Holiday bookings – booking.com, AirBnB, holidayhouses.co.nz, airlines e.g. airport parking bookings
  • Online shopping sites – Trade Me, Groupon, Grabone, Amazon, MightyApe, New World, Countdown, TicketMaster, eBay
  • TV and music subscriptions – Netflix, SkyTV, Spotify, Lightbox
  • Food deliveries – My Food Bag, HelloFresh, Uber Eats, Delivereasy
  • Fitness and gym subscriptions – Les Mills, City Fitness, Anytime Fitness, Snap Fitness, Jetts
  • Ride sharing apps – Uber, Zoomy, Ola, Lime, Jump
  • Buy Now Pay Later – AfterPay, Genoapay, Laybuy
  • Charitable donations – Red Cross, Cancer Society, SPCA

Frequently asked questions

For a full list of frequently asked questions about the move to Visa, visit our FAQs page.

Why is my available balance and balance owing on my Mastercard showing as $0.00?

When we send your new Visa card, we'll transfer your available balance and the amount you owe on your Mastercard to your new Visa. This means you'll have a zero balance on your Mastercard.

You can keep using your Mastercard until your Visa arrives - it'll still work even though your balance and transactions show on your Visa.

When can I expect my card?

You'll get a new Visa card in the next few months. We’ll contact you by email or letter a few weeks before we send your card.

If that time doesn’t suit, call our specialist team on 0800 528 472 and we can arrange to send it at a different time.

What do I need to do when I get my new card?

Activate your card and update any regular payments e.g. insurance, power. Check the letter that comes with your new Visa for instructions on how to activate your card.

Can I keep using my existing PIN?

In most cases yes. We'll let you know this in the letter that comes with your card.

What happens to the regular payments going out from my current Mastercard?

You’ll need to update these payments because your new Visa card will have different details from your Mastercard. When your Visa card arrives you’ll need to provide your new card details to anyone you make regular payments to, like your insurance or power provider. To get started, check out the common examples further up the page.

When will my Mastercard stop working?

We'll let you know the exact date on the letter that comes with your card. Your old card will continue to work for at least a month after your Visa is sent. This will give you time to activate your card and update any regular payments.

What does this change mean for me if I have an Air New Zealand Airpoints credit card?

Your card will be swapped from a Mastercard to a new Visa card. There's no change to the Air New Zealand and Kiwibank partnership or the features and benefits on your new Air New Zealand Airpoints Visa card.

Get in touch with our team

Check out our frequently asked questions or call our specialist team on 0800 528 472 (+64 4 439 2828 if you’re overseas) during the times listed below:

  • Mon - Thu: 7am - 9pm
  • Fri: 7am - 8pm
  • Sat - Sun (including selected public holidays*): 8am - 4:30pm