You'll be getting a new Visa credit card
As part of some changes we're making to our credit cards, our credit card scheme is changing from Mastercard to Visa.
The first step we’ll take is to swap your Mastercard to a Visa credit card.
When will you get it?
You'll get your new card within the next year.
When we replace your Mastercard, it will be for the equivalent Visa card. So, for example, if you have a Low Rate Mastercard, you'll receive a Low Rate Visa.
There's nothing you need to do right now. We’ll be in touch with more information a few weeks before we send your new card.
Accounts with multiple cardholders will be sent their cards at the same time.
What you need to do
Check your contact details
Make sure all your contact details are up to date, to make sure that your new Visa card is sent to the right address.
You can do this though internet or mobile banking - just log in, then click on Settings, then Personal Details. Alternatively, you can call us on 0800 KB VISA.
Travelling over the next year?
Let us know in the mobile app and we'll make sure we don't send your card while you're away. Just go into Settings, then click on Overseas Travel and add your trip details.
What's changing and what's not
Your credit contract
There’s no change to this and you’ll continue to enjoy the same features and benefits on your new Visa card. See all the rates and fees.
New card design
If you have a Low Rate Mastercard, Mastercard Zero or Mastercard Gold card you’ll receive a Visa credit card featuring a fresh, new native bird design.
Travel insurance with Mastercard Gold or Air New Zealand Airpoints Platinum Mastercard
We have two credit cards that offer built in travel insurance: Mastercard Gold, which will be replaced with Platinum Visa; and Air New Zealand Airpoints Platinum Mastercard, which will be replaced with an Air New Zealand Airpoints Platinum Visa.
Built-in travel insurance will be automatically carried over to your new Visa card. You’ll still be covered for any trips you’ve booked with your Mastercard and there’s no change to how you make a claim.
Here’s a reminder about how travel insurance with your qualifying credit card works.