Nice try. It was a scam!

Unfortunately, you missed the signs of a potential scam. When processing your business invoices, take a moment to ask yourself... is it really real?
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How to avoid invoicing scams

  1. 1
    Tahi

    Pause

    Take a moment to pause and properly review each invoice before processing payment.

  2. 2
    Rua

    Verify the account details

    • Look for inconsistencies against previous invoices, or for new suppliers, take extra time to verify invoice and payment details.
    • A new service called Confirmation of Payee will soon be available to check if the account owner name matches the account number of the person or business you're paying.
  3. 3
    Toru

    Call the business

    Call the business that sent the invoice to confirm the account details. Get the phone number from an official business channel, not the invoice - e.g. their website.

  4. 4
    Whā

    Appoint a payment person or team

    Limit the number of people processing invoices. Ensure they are trained with the skills to identify and avoid invoicing scams.

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What to do if you've been scammed

Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.

24/7 support

Fraud and scam support is available around the clock. Call 0800 113 355 or +64 4 473 1133 from overseas.

0800 113 355

Protect yourself

Simple actions can significantly improve your online and financial security.

What you can do