Switch my banking to Kiwibank

We can help you switch to Kiwibank. We'll work with you to transfer your account balances, saved payees, direct debits and automatic payments.

New to Kiwibank

1

Join Kiwibank
If you're new to Kiwibank, let's get you set up. Visit our join Kiwibank page and follow the steps provided.
Switching your business banking
The process is a little different for businesses. Visit our business banking join page to find out how to make the move.
2

Verify your identity
Once you've verified who you are and your Kiwibank account/s are set up, you're ready to start the switching process.
3

Use easyswitch to move your payments
Follow the steps for an 'Existing customer' to get started.

Existing customer

Switching your business banking

If you'd like to switch your business banking the process is a little different. Visit our business banking switch to Kiwibank page to find out how to make the move.

Request to switch in internet banking

1
Start the switch
1. Log in to internet banking.
2. Click 'Settings' at the top of the screen.
3. Under 'Services' click 'easyswitch'.
2
Switch your payments
If you'd like to switch any payments over you'll need to:
1. Click 'Yes' under the question 'Would you like to switch any payments from your other bank accounts?'.
2. If you'd like to change the switch date click on the date. The minimum time required to complete a switch is 17 business days, this is automatically populated.
3. Enter the bank account number you'd like to switch any payments from.
4. Confirm how many signatories are on that account.
5. Enter the account owner name/s.
6. Tick or untick the boxes next to 'Payment types to switch'.
7. Select if you'd like to close the account.
8. Select the new account you'd like your payments to come from.
9. If you'd like to switch over another account, click 'Add another account to be switched', and follow the same steps.
3
Switch your income
If you'd like your income to be paid into your Kiwibank account you'll need to:
1. Click 'Yes' under the question 'Would you like your income to be paid into a Kiwibank account?'.
2. Select the account you'd like your income to be paid into.
3. Choose the direct credit letter type from the list, then fill in the applicable details.
4. Check your email address is correct.
5. Click 'Next page'.
Note: You’ll receive your direct credit letters via email as PDF attachments. Please send these letters to your employer, WINZ or IRD so they can update your payment details accordingly.
4
Confirm the details
1. Confirm the details are correct.
2. Read Kiwibank's Privacy Policy and tick the box once you agree to it.
3. Read Kiwibank's General Terms and Conditions and tick the box once you agree to it.
4. Click 'Begin switching process'.
5
Print the forms
1. Print and sign the transfer form.
  1. If you have more than one signatory, each signatory will need to sign the form.
2. If applicable, print and sign the direct credit letter/s.
3. Return the transfer form to us by either:
  1. Scanning and emailing to kiwibankswitching@kiwibank.co.nz.
  2. Posting to
    Kiwibank Switching Team,
    Kiwibank Limited,
    Freepost 161688,
    Private Bag 39888,
    Wellington 6332.

Request to switch in person

If you'd prefer to start the switching process in person you can:

Give us a call.
Visit your nearest Kiwibank. You'll need to bring an acceptable form of ID with you.
- If you have more than one signatory on your account/s, each signatory will need to sign the form provided by the branch.