At Kiwibank, our focus is on doing what we can to help you, your whānau, and our community during these unsettling and unprecedented times. If you’ve been financially impacted by COVID-19 and need support, please fill in this form - this is the most efficient way to get in touch with us.

Please keep in mind accurate information will help us process your request faster.

Response times

As you can imagine, unfortunately a lot of Kiwis have been in contact regarding financial support. This means we have a significant backlog of requests and it will take a number of days to get back to you. Given the high call volume, please don’t contact our call centre. Please bear with us, our amazing team is working as fast as they can to help you.