Statements
Statements due this month (excluding those for credit cards) will be delayed. It's a simple process to extract your transaction history within internet banking by following our step-by-step instructions.
We understand that in these unprecedented times you had questions related to your financial wellbeing, so we set up this COVID-19 Q&A hub. See answers to questions customers asked us during this time. We’ve also got a dedicated COVID-19 update page and information about what financial support might be available for you or your business.
FAQs answered
Last updated: 11:30am, 12.06.2020
General support
- If I lose my income, what support options are available from Kiwibank?
- How can I get money out of my account when branches are closed?
- How can I deposit cash into my account?
Business banking
- How can Kiwibank help my business during this challenging time?
- What support is available to businesses through the Government’s Finance Guarantee Scheme loan?
- Can you help with cash pickups?
Home loans
- What if I can't pay my mortgage?
- I was planning on using my KiwiSaver funds to buy a first home. I don’t have enough now for a deposit, what are my options?
- Would you consider waiving the break fee?
Internet banking
- How do I reset my internet banking password?
- Where can I find my access number?
- How do I activate my card using internet banking?
Mobile app
- How do I reset my mobile app PIN?
- How do I update my personal details?
- How do I order a new EFTPOS or Visa debit card?
KiwiSaver
- Can I withdraw my KiwiSaver money?
- I was planning on using my KiwiSaver funds to buy a first home. I don’t have enough now for a deposit, what are my options?
- How do I find out my KiwiSaver balance?
Accounts and international
- How can I open an account during the COVID-19 pandemic?
- How can I send money to an overseas bank account using my Kiwibank account?
- Will I be charged fees for dipping into my savings accounts during the COVID-19 pandemic?
Investments
- My term deposit is maturing. I normally go to a branch to reinvest it, what should I do?
- Can I get access to my term deposit before the term finishes?
- Is it possible to withdraw funds from my Notice Saver account without giving the required notice?
Cards
- What options are available to me for repaying my credit card balance?
- Can I apply and receive a new credit card or Visa Debit card during the lockdown?
- How can I load a PIN onto my card?
Personal loans
- I'm worried about paying back my personal loan, what are my options?
- Can I still apply for a personal loan during the lockdown?
- What is a personal loan repayment deferral, and how can I apply?
Overdrafts
- What overdraft options are available to me?
- Does the Reserve Bank lowering interest rates affect my overdraft? Will you be making any changes to fees or interest rates in general?
Insurance
- I have Life & Living Insurance with Kiwi Insurance, am I covered during COVID-19?
- Does my Home Loan Insurance Policy cover my mortgage payments during the lockdown period?