Coronavirus updates

We’re living through unprecedented times. If you've been financially impacted by COVID-19, see what support we have in place for you.

At Kiwibank, our focus is on doing what we can to support you, your whānau, our communities and our team during unprecedented times.

The information on this page will be regularly updated, so please continue to check back.

We will get through this together - Mā te Manaakitanga tātau e kōkiri whakamua.

Supporting you through this

Ways to bank during the lockdown

Get in touch if you need support

Operations at our contact centres are under heavy demand and our amazing staff are doing their best at this stressful time so please be patient when speaking with us. If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme. As you can imagine, unfortunately a lot of Kiwis have been in contact regarding financial support. This means we have a significant backlog of requests and it will take a number of days to get back to you.

We will get through this together

Watch Chief Executive Steve Jurkovich talk about what we’re doing to help support Kiwis during these unprecedented times.

26.03.2020

Tips to help you through

  1. Bank online or on our app

    Consider banking online or on our mobile app. If you’re new to online banking, we’ve got step-by-step internet banking guides and mobile banking guides, as well as other online resources to help you.

  2. Accessing and depositing cash

    You can still withdraw cash through our ATMs, find your nearest ATM on our locator. If you need to deposit cash into your account, see our list of deposit ATMs here.

  3. Stay in the loop

    Please make sure we have your correct contact information (including your email address) so you receive any updates we might send out as things develop. See how to update your contact details in internet banking or our mobile app. We'll keep refreshing this page, you can also keep an eye on our Facebook and Twitter feeds for any coronavirus-related updates.

  4. Be wary of scams

    Unfortunately, times like these don't bring out the best in everyone. Some people may try to take advantage of the current situation, so please be careful when it comes to dealing with text messages and emails you receive.We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz. Read more about how to protect yourself from scams.

  5. Keep an eye out for financial abuse

    Stressful times can also lead to more cases of financial abuse - this can include behaviour like using an elderly relative’s debit or credit card to buy things without permission, or taking advantage of a power of attorney to use money for something other than what it was intended. Learn more about financial abuse, how to spot the warning signs and where to get help.

  6. Stay home

    We will get through this together. Mā te Manaakitanga tātau e kōkiri whakamua.

Kiwibank in the news

Banks are going to have to step up to respond to COVID-19 – Kiwibank Chief Executive Steve Jurkovich.

While the government’s financial assistance package will provide some relief, NZ business owners still need to be proactive and make hard decisions sooner rather than later.

Kiwibank chief economist Jarrod Kerr weighs in on the economic crisis caused by coronavirus.