We know there's still a lot of uncertainty around COVID-19, so we'll continue to provide support and initiatives to get you through this tough time. We'll get through this together - Mā te Manaakitanga tātau e kōkiri whakamua.
COVID-19 update: branch opening hours
For up-to-date information on our branch opening hours, see our branch page. If you need help banking from home, take a look at our internet banking guides.
COVID-19 Relief and Resilience programme
Below are some of the ways we might be able to help ease some of the financial pressure you may be experiencing. The exact support we can offer you will depend on your personal circumstances and if you meet the eligibilty criteria.
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Home loans
- Reducing your repayments
- Extending your home loan term
- Changing to interest-only repayments
- Repayment deferral.
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Investments
- Early access to your Term Deposit or Notice Saver funds
- KiwiSaver hardship withdrawal.
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Credit cards
- Reducing your repayments
- Changing your card type
- Disputing transactions.
Support for your business
Support for your business
Find out what support is available to your business with our Kiwibank COVID-19 Relief & Resilenence programme and the Government's Business Finance Guarantee Scheme loan.
Find out what support is available to your business with our Kiwibank COVID-19 Relief & Resilenence programme and the Government's Business Finance Guarantee Scheme loan.
Low rates on business overdraft and loans
We know many of you are still facing significant financial stress as a result of COVID-19, we're doing our part by offering you low variable interest rates on business overdrafts and loans.
We know many of you are still facing significant financial stress as a result of COVID-19, we're doing our part by offering you low variable interest rates on business overdrafts and loans.
Ways to bank
How we can support you
In addition to our COVID-19 Relief and Resilience programme, we can also support you with your general banking.
Resetting our home loan rates
We’ve reset our variable home loan rates, dropping them by 1% p.a. and taking them below 4% p.a., saving Kiwis $20m in interest over the next year.
We’ve reset our variable home loan rates, dropping them by 1% p.a. and taking them below 4% p.a., saving Kiwis $20m in interest over the next year.
Ask Kiwibank Anything
See answers to common banking-related COVID-19 questions in our Q+A hub, from home loans to credit cards to business banking and general support.
See answers to common banking-related COVID-19 questions in our Q+A hub, from home loans to credit cards to business banking and general support.
Tips to get your banking back on track
We've all faced enormous changes due to COVID-19, including the way we carry out day-to-day tasks, like banking. Read our tips to help you get your banking back on track.
We've all faced enormous changes due to COVID-19, including the way we carry out day-to-day tasks, like banking. Read our tips to help you get your banking back on track.
Mental wellbeing
Looking after your mental health is so important in times like this, so we’re proud to partner with Sir John Kirwan and Mentemia to offer a free app to help support your mental wellbeing.
Looking after your mental health is so important in times like this, so we’re proud to partner with Sir John Kirwan and Mentemia to offer a free app to help support your mental wellbeing.