Working together to get through COVID-19
We know there's a lot of uncertainty around COVID-19, so we'll continue to provide support and initiatives to get you through this tough time. Mā te Manaakitanga tātau e kōkiri whakamua.
Ways to bank
Branch updates
At the orange traffic light setting you can do all your banking in branch as you normally would, you'll just need to wear a mask and follow social distancing guidelines. Before visiting a branch, use our branch and ATM finder as branch hours may change.
At the orange traffic light setting you can do all your banking in branch as you normally would, you'll just need to wear a mask and follow social distancing guidelines. Before visiting a branch, use our branch and ATM finder as branch hours may change.
Manage your banking online
You can check balances, transfer funds, pay bills, manage your cards, apply and open some accounts and services and more.
You can check balances, transfer funds, pay bills, manage your cards, apply and open some accounts and services and more.
Cash deposit ATMs
If you need to make a cash deposit, you can do so at our cash deposit ATMS.
If you need to make a cash deposit, you can do so at our cash deposit ATMS.
COVID-19 Relief and Resilience programme
Below are some of the ways we might be able to help ease some of the financial pressure you may be experiencing. The exact support we can offer you will depend on your personal circumstances and if you meet the eligibility criteria.
Personal banking support
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Home loans
- Reducing your repayments
- Extending your home loan term
- Changing to interest-only repayments
- Repayment deferral.
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Investments
- Early access to your Term Deposit or Notice Saver funds
- KiwiSaver hardship withdrawal.
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Credit cards
- Reducing your repayments
- Changing your card type
- Disputing transactions.
Business banking support
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Temporary or interest-only lending
You may be eligible for a temporary additional overdraft for up to 180 days or for interest-only business lending for up to six months.
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Early access to invested funds
You may be able to access your Term Deposit or Notice Saver funds early.
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Repayment deferral
You may be able to defer payments on your business lending for up to six months.
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Contactless fee refund
We're refunding contactless fees on debit transactions for merchant customers.