COVID-19 update
If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in Auckland and Waikato regions see our branch updates page.
We know there's a lot of uncertainty around COVID-19, so we'll continue to provide support and initiatives to get you through this tough time. We'll get through this together - Mā te Manaakitanga tātau e kōkiri whakamua.
Ways to bank
Banking online setup & support
Learn about how to bank from home with our tips and support on using internet banking and our mobile app.
Learn about how to bank from home with our tips and support on using internet banking and our mobile app.
Branch updates
All branches in Alert Level 2 regions are open with normal opening hours.
A select number of branches in Auckland and Waikato are open Wednesdays and Fridays, 10am-2pm.
All branches in Alert Level 2 regions are open with normal opening hours.
A select number of branches in Auckland and Waikato are open Wednesdays and Fridays, 10am-2pm.
Cash deposit ATMs
If you need to make a cash deposit, you can do so at our cash deposit ATMS.
If you need to make a cash deposit, you can do so at our cash deposit ATMS.
COVID-19 Relief and Resilience programme
Below are some of the ways we might be able to help ease some of the financial pressure you may be experiencing. The exact support we can offer you will depend on your personal circumstances and if you meet the eligibilty criteria.
Personal banking support
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Home loans
- Reducing your repayments
- Extending your home loan term
- Changing to interest-only repayments
- Repayment deferral.
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Investments
- Early access to your Term Deposit or Notice Saver funds
- KiwiSaver hardship withdrawal.
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Credit cards
- Reducing your repayments
- Changing your card type
- Disputing transactions.
Business banking support
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Temporary or interest-only lending
You may be eligible for a temporary additional overdraft for up to 180 days or for interest-only business lending for up to six months.
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Early access to invested funds
You may be able to access your Term Deposit or Notice Saver funds early.
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Repayment deferral
You may be able to defer payments on your business lending for up to six months.
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Contactless fee waiver
We're waiving contactless fees on debit transactions for merchant customers.
How we can support you
In addition to our COVID-19 Relief and Resilience programme, we can also support you with your general banking.
We will get through this together
Watch Chief Executive Steve Jurkovich talk about what we're doing to help support customers and how you can get in contact with us.
Watch Chief Executive Steve Jurkovich talk about what we're doing to help support customers and how you can get in contact with us.
Tips to get your banking back on track
We've all faced enormous changes due to COVID-19, including the way we carry out day-to-day tasks, like banking. Read our tips to help you get your banking back on track.
We've all faced enormous changes due to COVID-19, including the way we carry out day-to-day tasks, like banking. Read our tips to help you get your banking back on track.
Ways to keep yourself safe online
Guide
Phishing and suspicious emails
Guide
Online scams
Tips