If you think your credit card has been lost, stolen, or if you notice dodgy transactions, there are a couple of things you can do:
If you find a transaction on your credit card statement that you didn’t make, contact the company that charged you the transaction. If they’ve made an error, they’ll reverse the charge. If they can’t help, contact us on 0800 521 521 and we’ll investigate the transaction for you.
If you're wanting to take control of your money and stop spending on online gambling sites and mobile apps, we can support you. We have an optional feature that attempts to block gambling transactions made on your card, so you can keep on top of your day-to-day expenses and focus on your longer term financial goals.
Read more about blocking gambling transactions (PDF 66.9 KB)
You can request the block on your Visa credit card or Visa Debit Card by sending us a secure mail through our mobile app or internet banking, at your nearest Kiwibank, or by calling our contact centre. If you're the primary or secondary card holder on a joint credit card account, you can request the block be placed on your own individual credit card and/or an additional card holder's card.
The block can be removed whenever you like. However, it can take two working days once we've processed your request for the block to be applied or removed.