Help and changes to your credit card

Block or cancel your credit card

If you think your credit card has been lost, stolen, or if you notice dodgy transactions, there are a couple of things you can do:

• Put a temporary block on your card - You can easily add (or remove) a block on a credit card. See our step-by-step instructions on how to do this within:
  • mobile app or
  • internet banking

• Cancel your card - If you think your card is permanently lost or stolen, you can cancel and replace it within the mobile app. Otherwise, call 0800 521 521 from within New Zealand or +64 4 473 11 33 if you’re overseas to cancel and/or replace your card.

Disputing a transaction

If you find a transaction on your credit card statement that you didn’t make, contact the company that charged you the transaction. If they’ve made an error, they’ll reverse the charge. If they can’t help, contact us on 0800 521 521 and we’ll investigate the transaction for you.

Read more about disputing a credit or debit card transaction.

Making changes to your card

• Changing your credit limit - To increase your credit limit you’ll need to fill out this application form (PDF 262.8 KB) and email it to creditcards@kiwibank.co.nz. You can decrease your credit limit via internet banking, Just log in, select your card, click additional options and details, and then change your limit.
• Adding another cardholder or switching cards - If you'd like to switch to another Kiwibank Credit Card or would like to add another cardholder, call us on 0800 521 521 or download the credit card update form (PDF 932.8 KB).
• Travelling overseas - If you're going overseas, let us know so we can keep a closer eye on your transactions while you’re away. Just log in to the mobile app, go into Settings, then click on 'Overseas Travel' and add your trip details.

Blocking gambling transactions

If you're wanting to take control of your money and stop spending on online gambling sites and mobile apps, we can support you. We have an optional feature that attempts to block gambling transactions made on your card, so you can keep on top of your day-to-day expenses and focus on your longer term financial goals.

Read more about blocking gambling transactions (PDF 66.9 KB)