Set up
Set up a direct debit
- Ask the organisation you’ll be making the payment to for a direct debit form or find the form on their website.
- Fill in the direct debit form.
- Return the completed form to the organisation – they’ll do the rest.
Change or cancel
Change or cancel a direct debit
If you need to change or cancel a direct debit, get into contact with the organisation you're paying, they can help with any changes or cancellations. You can also contact us and we’ll cancel the direct debit for you.
Remove
Remove a direct debit from your account
You can remove a direct debit from your account by deleting it from the mobile app or internet banking. Removing/deleting the direct debit will stop all payments to that organisation.
However, if you still owe payments to that organisation, they may reinstate the direct debit. The best option to remove the direct debit is to contact the organisation directly
Delete from the mobile app
- Tap 'Pay & Transfer' at the bottom of your screen.
- Select 'Direct debits'.
- Go to the direct debit you'd like to cancel.
- Tap 'Delete'.
Delete from internet banking
- Click 'Pay & Transfer'.
- Under the 'Direct Debits' section, click the rubbish bin icon.
- Click 'Delete direct debit'.
Avoid failed payments
Sometimes, for whatever reason, you may not have enough money in your account to cover a direct debit, which can result in your payment failing.
- For future payments, you need to make sure there’s enough money in your account on the day to cover the payment. Otherwise the payment will fail.
- We can't tell you when payments are due if you're paying an organisation, the organisation you’re paying controls that. We can only see when payments are due if you're paying off your Kiwibank Credit Card.
- If your payment fails, try to have enough money in your account for the next week (five business days) in case the organisation tries again. If after a week the direct debit has not gone through, contact the organisation you’re paying and ask them to process it again or arrange to pay another way.