Watch out for
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Incomplete profiles
New profiles or profiles with incomplete information can sometimes indicate an untrustworthy buyer or seller.
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Limited photos
Scam marketplace listings might have limited photos available, or the photos might be professional photos taken from a website.
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Reluctance to meet
Scam buyers and sellers will often be reluctant to meet in person. They may suggest alternative options for shipping or request early payment in order to reserve an item.
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Links sent by buyers or sellers
Be especially wary of links sent directly by buyers or sellers. These can take you to fake web pages designed to capture your personal or banking details. Stick to official payment channels, found directly through company websites and channels.
Ways to avoid online marketplace scams
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1Tahi
Pause
Take a moment to consider what's on offer. If it seems too good to be true, it probably is.
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2Rua
Check the buyer or seller profile
A new or incomplete profile can be a red flag. Review the available details and look for any signs that could indicate it's not linked to a real person.
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3Toru
Check the feedback
Check the buyer or seller’s feedback. If it’s bad, don't risk it.
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4Whā
Ask questions
Ask the seller questions about the item for sale. If you’re not happy with the answers, don't proceed with the transaction.
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What to do if you've been scammed
Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.
24/7 support
Fraud and scam support is available around the clock. Call 0800 113 355 or +64 4 473 1133 from overseas.
0800 113 355Protect yourself
Simple actions can significantly improve your online and financial security.
What you can do