Prepare to travel overseas

While you're overseas

You need to be able to keep an eye on your accounts while you're on holiday, as well as take care of your normal bills and financial obligations while you're overseas, so set up your banking to take care of your finances while you're home and away.

Manage your accounts and money from afar

• Manage your accounts overseas on our mobile app. Make sure you download and login to the app before leaving New Zealand.
• Within internet banking and our mobile app, you’ll be able to keep an eye on your balances and transactions, transfer money if you need to and make sure that any direct debits or automatic payments you've set up have gone through. However, if you’re making an internet banking payment to someone new while you’re overseas, we can't guarantee you’ll receive the one-time PIN via SMS. If you're able to receive a SMS from us from overseas, there could be charges to receive it, please check with your provider. If you're experiencing any problems receiving your one-time PIN, please call us 0800 113 355 or +64 4 473 1133 if you're overseas and we'll help you make the transaction.
• Consider our international transaction fees or ATM fees when you use your ATM/EFTPOS, Visa Debit or credit cards overseas. When you use your card for foreign currency transactions, your transactions will be charged to your account in New Zealand dollars at a rate of exchange determined by Visa or Mastercard­® on the date it sends the transaction details to us. An international transaction fee will also apply.
• You can use Visa payWave anywhere in the world you see the payWave logo – but the transaction limit before you are asked for your PIN will vary from country to country. For transactions or purchases over those amounts, you can still use your card, you just won't be able to tap and go, you'll need to use a PIN.
• Save our contact details – you can contact Kiwibank when overseas on +64 4 473 1133.

Keep your money safe while you travel

• Keep your contact details up-to-date so we can let you know if we notice any suspicious transactions on your accounts.
• If you can, never let your card out of your sight. When in overseas restaurants, staff will often take your card away for payment. Consider going with them to sign and complete the payment or pay with cash instead.
• If your credit card has been lost or stolen or if you notice dodgy transactions on your account, let us know as soon as you can and we’ll cancel the card immediately. If you’re in New Zealand, call 0800 521 521 and if you’re overseas call +64 4 473 1133. You can also put a temporary block on your card using the mobile app.
• Try to only use ATMs that are attached to banks.
• Use caution when using public or shared computers or free wifi. Free wifi and computers at public places like internet cafés and libraries may not be as safe as your personal computer.