Mobile app

Welcome to your closest branch. Get it done online, no matter where you are, with our iPhone and Android mobile app.

Do your banking on the go

Manage your account

  • Change or reset your password
  • Update your KeepSafe questions
  • Update your contact and tax details
  • Send a secure message using our email service
  • Block or unblock your card
  • Personalise your accounts with your favourite photos

Stay on top of your finances

  • View your balances at a glance or through Siri – without having to log in
  • Pay your bills or transfer money to family, friends and others
  • Pay tax directly to IRD
  • If you have a home loan with us, you can refix or switch to a variable rate when it's up for renewal
  • Set goals using Goal Tracker

Apply or open

Download and get going

Our mobile app is free to download on the App Store or Google Play, you just need to be a Kiwibank customer. You don't need to have internet banking either – but you can register for it completely from the app if you want.

If you’re new to mobile banking and would like support, we can talk you through getting set up. Please email us at with your phone number and your access number (which you can find on the back of your EFTPOS card, Visa Debit Card, or credit card), and let us know what time of the day best suits you to talk. We’ll then get in touch as soon as we can.

Staying safe online

We have two online authentication services that provide an extra layer of security when you're using our mobile app.