COVID-19 updates
Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
28/02/21
Welcome to your closest branch. Get it done online, no matter where you are, with our iPhone and Android mobile app.
Do your banking on the go
Manage your account
- Change or reset your password
- Update your KeepSafe questions
- Update your contact and tax details
- Send a secure message using our email service
- Block or unblock your EFTPOS, debit or credit card
- Personalise your accounts with your favourite photos.
Stay on top of your finances
- View your balances at a glance or through Siri – without having to log in
- Pay your bills or transfer money to family, friends and others
- Pay tax directly to IRD
- If you have a home loan with us, you can refix or switch to a variable rate when it's up for renewal
- Set goals using Goal Tracker.
Apply or open
- Open and manage your everyday or investments accounts
- Apply for a credit card
- Order an EFTPOS or Visa Debit Card
- Join Kiwi Wealth KiwiSaver Scheme.
Download and get going
Our mobile app is free to download on the App Store or Google Play, you just need to be a Kiwibank customer. You don't need to have internet banking either – but you can register for it completely from the app if you want.
If you’re new to mobile banking and would like support, we can help you to get set up and do your banking online. Please fill out our digital banking support form and we’ll get in touch as soon as we can.
Staying safe online
We have two online authentication services that provide an extra layer of security when you're using our mobile app.
KeepSafe
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions within our mobile app, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
When you make certain types of transactions within our mobile app, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Guides about common fraud & scams
Guide
Online scams
Guide
Credit and debit card fraud
Guide
Phishing and suspicious emails
Standard terms and conditions
Your phone service provider may have their own charges for data, texts or calls.
App available on Apple iOS version 11 or above and Android OS version 4.1 or above, including fingerprint and facial recognition on compatible devices. Certain features also available on smart watches.