New look Contact us section
You've probably noticed our Contact us section looks a little different. No need to worry, we've recently revamped this section.
Welcome to your closest branch. Get it done online, no matter where you are, with our iPhone and Android mobile app.
Do your banking on the go
Manage your account
- Change or reset your password
- Update your KeepSafe questions
- Update your contact and tax details
- Send a secure message using our email service and we'll reply within three days
- Block or unblock your card
- Personalise your accounts with your favourite photos
Stay on top of your finances
- View your balances at a glance or through Siri – without having to log in
- Pay your bills or transfer money to family, friends and others
- Pay tax directly to IRD
- If you have a home loan with us, you can refix or switch to a variable rate when it's up for renewal
- Set goals using Goal Tracker
Apply or open
- Open and manage your everyday or investments accounts
- Order an EFTPOS or Visa debit card
- Join Kiwi Wealth KiwiSaver Scheme
Download and get going
Our mobile app is free to download, you just need to be a Kiwibank customer. You don't need to have internet banking either – but you can register for it completely from the app if you want.
Staying safe online
We have two online authentication services that provide an extra layer of security when you're using our mobile app.
KeepSafe
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions within our mobile app, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Standard terms and conditions
Your phone service provider may have their own charges for data, texts or calls.
App available on Apple iOS version 9.3 or above and Android OS version 4.1 or above, including fingerprint and facial recognition on compatible devices. Certain features also available on smart watches.