New look Contact us section
You've probably noticed our Contact us section looks a little different. No need to worry, we've recently revamped this section.
Manage your accounts online with our internet banking. It's easier, faster, and protected by our internet banking guarantee.
Do it all online
Manage your account
- Change or reset your password
- Update your KeepSafe questions
- Update your contact and tax details
- Send a secure message using our email service and we'll reply within three days
- Notify us with your overseas travel plans
Stay on top of your finances
- Pay your bills or transfer money to family, friends or others
- Make international payments or pay tax directly to IRD
- Download electronic statements
- Set goals using Goal Tracker
Apply and open
- Open and manage your everyday or investment accounts
- Order an EFTPOS, Visa debit and Loaded™ for Travel, or apply for a credit card
- Apply for a home loan or a personal loan
- Join the Kiwi Wealth KiwiSaver Scheme
Register for internet banking
To register for internet banking, you'll need to give us a call on 0800 113 355 or pop into your nearest Kiwibank branch.
Staying safe online
We have two online authentication services that provide an extra layer of security when you're using internet banking.
KeepSafe
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions within internet banking, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Internet banking guarantee
We guarantee to reimburse any money taken from your Kiwibank accounts if you’re the victim of internet banking fraud – as long as you use KeepSafe and follow security precautions.