COVID-19 updates
Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
28/02/21
Manage your accounts online with internet banking. It's easier, faster, and protected by our internet banking guarantee.
Do it all online
Manage your account
- Change or reset your password
- Update your KeepSafe questions
- Update your contact and tax details
- Contact us easily using a secure message
- Notify us with your overseas travel plan.
Stay on top of your finances
- Pay your bills or transfer money to family, friends or others
- Set up or change automatic payments
- Make international payments or pay tax directly to IRD
- Download electronic statements
- Set goals using Goal Tracker.
Apply and open
- Open and manage your everyday or investment accounts
- Order an EFTPOS or Visa Debit Card, or apply for a credit card
- Apply for a home loan or a personal loan
- Join the Kiwi Wealth KiwiSaver Scheme.
Register for internet banking
To register for internet banking, you'll need to give us a call on 0800 113 355.
If you’re new to internet banking and would like support, we can help you to get set up and do your banking online. Please fill out our digital banking support form and we’ll get in touch as soon as we can.
Staying safe online
We have two online authentication services that provide an extra layer of security when you're using internet banking.
KeepSafe
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions within internet banking, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
When you make certain types of transactions within internet banking, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Internet banking guarantee
We guarantee to reimburse any money taken from your Kiwibank accounts if you’re the victim of internet banking fraud – as long as you use KeepSafe and follow security precautions.
We guarantee to reimburse any money taken from your Kiwibank accounts if you’re the victim of internet banking fraud – as long as you use KeepSafe and follow security precautions.
Guides about common fraud & scams
Guide
Online scams
Guide
Credit and debit card fraud
Guide