Common searches
Make a payment
Make a payment and save someone’s bank account details as a ‘payee’.
Reset your online banking password
Reset your online banking password if you forget it.
Re-fix your home loan online
See how to choose your rate and re-fix your home loan in a few easy steps.
Find your access number
Learn how you can find your access number.
Download bank statements
Learn how to view, download and print your Kiwibank bank statements.
Find your account number
Looking for your account number or unsure about your prefix or suffix? Let us break it down for you.
How to spot & report scams
Latest scams
Learn more about some of the latest scams that our Customer Protection tīma (team) have detected.
Types of scams
The best way you can keep yourself safe is to be aware of common types of scams, and how these scams work.
What to do if you've been scammed
If you think you might have clicked on a suspicious link or downloaded something dodgy, here’s what to do next.
Become a scammer's nightmare
We're on a mission to help all Kiwi become a scammer's nightmare. Test your defences and learn tips to increase your protection.
We're giving online banking a refresh
We're rolling out changes to make your online banking experience simpler, faster, and more secure. See what's changing.