COVID-19 updates
We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
Manage your accounts online with our internet banking. It's easier, faster, and protected by our internet banking guarantee.
Do it all online
Manage your account
- Change or reset your password
- Update your KeepSafe questions
- Update your contact and tax details
- Send a secure message using our email service
- Notify us with your overseas travel plans
Stay on top of your finances
- Pay your bills or transfer money to family, friends or others
- Make international payments or pay tax directly to IRD
- Download electronic statements
- Set goals using Goal Tracker
Apply and open
- Open and manage your everyday or investment accounts
- Order an EFTPOS or Visa debit card, or apply for a credit card
- Apply for a home loan or a personal loan
- Join the Kiwi Wealth KiwiSaver Scheme
Register for internet banking
To register for internet banking, you'll need to give us a call on 0800 113 355.
If you’re new to internet banking and would like support, we can talk you through getting set up. Please email us at digitaleducation@kiwibank.co.nz with your phone number and your access number (which you can find on the back of your EFTPOS card, Visa Debit Card, or credit card) and let us know what time of the day best suits you to talk. We’ll then get in touch as soon as we can.
Staying safe online
We have two online authentication services that provide an extra layer of security when you're using internet banking.
KeepSafe
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
KeepSafe is an online question and answer based authentication tool. You'll set it up the first time you login to internet banking, and each time you login after that you'll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions within internet banking, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
When you make certain types of transactions within internet banking, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Internet banking guarantee
We guarantee to reimburse any money taken from your Kiwibank accounts if you’re the victim of internet banking fraud – as long as you use KeepSafe and follow security precautions.
We guarantee to reimburse any money taken from your Kiwibank accounts if you’re the victim of internet banking fraud – as long as you use KeepSafe and follow security precautions.