For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
We can accept online signatures for selected processes through DocuSign™, an eSignature solution that allows you to electronically sign and complete documentation, without visting a branch.
DocuSign is an eSignature solution that allows you to electronically sign and complete documentation such as loan agreements. It’s completely paperless and allows you to progress documentation without visiting a branch.
An electronic signature, or eSignature, allows us to capture a digital record of your signature. You'll be bound by the contents of the document you're signing. DocuSign can detect when you provided your signature and if the electronic document was altered after the signature was applied.
eSignatures don’t need to look like your actual physical signature. Once you’ve reviewed the document, you can indicate your agreement by:
DocuSign navigates users through documents in a way that's really easy to understand and signing is as simple as clicking a button.
DocuSign is available for customers applying for:
We’re looking to extend it to other products in the future.
You can use DocuSign if you have:
You can have multiple signatories – they can sign the document(s) when it suits them but the smoothest experience will be if all parties are able to sign at the same time.
DocuSign works best in the Chrome browser. It'll work on other browsers, but it may be a bit slower on Internet Explorer particularly IE11 and below, which are no longer supported by Microsoft.
Once everyone has signed, you'll receive an email with a link to access the completed documents for your records. You must save the documents electronically in a folder that can be easily accessed. If you can't find the documents, please contact us and we can arrange for the documents to be sent.
DocuSign's electronic signatures are:
While DocuSign is robust, there are some simple extra steps you can take: