We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
We can now accept online signatures for selected processes through DocuSign™, an eSignature solution that allows you to electronically sign and complete documentation, without needing to go into a branch.
You'll receive an email from email@example.com asking for your consent to complete the process digitally.
You (including guarantors, partners of partnerships, joint borrowers, trustees, directors, etc.) will receive a read-only version of the document(s) for review.
On confirming you're happy to proceed, you'll receive a version of the document(s) you can sign.
The solicitor initiates a video call with you to verify your identity, and provides a passcode so you can access and sign the document. The solicitor then watches you sign.
The document goes to the solicitor to complete the witnessing process and the confirmation.
Once complete, you and Kiwibank will receive a link to the signed documents. You must download and save a copy of your documents.
Using eSignatures means:
DocuSign's electronic signatures are:
While DocuSign is robust, there are some simple extra steps you can take:
Please don't click on links in emails you receive from unknown sources or emails that you aren’t expecting. In this case, because you know to expect emails from firstname.lastname@example.org, you have the information you need to ensure that the email you receive is legit.