If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
We’re not just a bank, we’re a Kiwi bank, so we want ensure our customers and the communities they live in feel supported through the challenges we all face with COVID-19. Kiwis are renowned for pulling together and supporting each other in times of need, now is one of those times.
Last updated: 4.00pm, 26.03.2020
We know some of you are facing significant financial stress as a result of the impacts of COVID-19. We’ve launched a range of initiatives as part of our Kiwibank COVID-19 Relief and Resilience programme to try and support you through these difficult times.
To be eligible, you must be an existing Kiwibank customer who has suffered, or will suffer genuine financial stress due to COVID-19. Credit, lending and other criteria may apply depending on the type of help required.
If you do need to request support, the most effective way to contact us is to fill out this support form (for personal banking customers) or this form (for business banking customers) to request a call back from one of our team.
Given the volume of requests we've receiving, it may take a number of days to get back to you, but rest assured our awesome team is working hard to respond. Please don't call us to apply for support as we will need to ask you to complete the form first. Kia kaha.
The exact support we can offer you will depend on your personal circumstances, but here are the options that might be available for you:
If you’ve been financially impacted by COVID-19 and need support, please get in touch. Our contact centres are currently experiencing exceptionally high call volumes, so the most effective way to contact us is to fill out this support form to request a call back from one of our team.
We want to support our home loan customers during these uncertain times, so we’ve dropped our floating rates and cut our special one year fixed rate to the lowest home loan rate we’ve ever offered.
We’ve dropped our special one year fixed rate to 3.09% from 3.45% for customers with minimum equity of 20%. Our standard one year fixed rate home loan for customers with less than 20% equity will drop to 3.84% from 4.20%. These rate cuts are effective Monday 23 March.
We’ve also cut our floating home loan rate, to 4.40% from 5.15%. This new floating rate is effective for new customers from Friday 20 March and will become effective for existing customers from Friday 3 April.
If you're a business banking customer, we’ll provide updates on our business banking products and services here.
Our savings accounts have variable interest rates and are subject to change. Any changes to the interest rates of our savings accounts will be published on our accounts rates and fees page. If you have funds invested in a term deposit, the interest paid is a fixed rate and won't change for the term of your investment.
Tower, the underwriter for the travel insurance on our Air New Zealand Airpoints Platinum Visa and Kiwibank Platinum Visa credit cards, has issued a Travel Advisory Alert to say that there's ‘No cover for claims related to Novel-Coronavirus under any circumstances’. Tower has also confirmed that customers who activated their cover prior to the travel advisory are not covered for Coronavirus based on the policy wording around Pandemic exclusion (page 18 of the Travel Insurance Policy (PDF 204.2 KB)).