We understand there are ongoing challenges due to the impact of COVID-19, and these may continue for some time. Our Kiwibank COVID-19 Relief and Resilience programme is still available if you need support.
The exact support we can offer you will depend on your personal circumstances, below are the options that might be available for you. Each one comes with pros and cons, which you’ll need to weigh carefully before making a decision. You may also want to consider if there are alternatives available to you such as utilising any savings you may have. We're unable to provide advice on the use of savings if they're not with Kiwibank or on KiwiSaver Hardship applications.
To be eligible, you must be an existing Kiwibank customer who has suffered, or will suffer genuine financial stress due to COVID-19. Credit, lending and other criteria may apply depending on the type of help required.
If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme. The best way to get the ball rolling is to fill out a support contact form. Our hardworking team will get back to you as soon as they can. See latest estimated response times.
If you have existing Kiwi Insurance cover including Life, Trauma, Income Protection or Redundancy cover, House, Contents or Car insurance, you’ll continue to be covered under the normal terms and conditions. This means that COVID-19 isn’t excluded under existing policies. You can check your cover on the Kiwibank app.
If you’ve been financially impacted by COVID-19 and want to review your insurance, please get in touch so we can talk through your options. If you want to talk about existing Kiwi Insurance Life, Trauma, Income Protection or Redundancy cover, call 0800 222 491, then choose option 2 and option 2 again. To talk about existing House, Contents or Car insurance, call 0800 222 491, then choose option 1, then option 4.
Tower, the underwriter for the travel insurance on our Air New Zealand Airpoints Platinum Visa and Kiwibank Platinum Visa credit cards, issued a Travel Advisory Alert to say that there's ‘No cover for claims related to Novel-Coronavirus under any circumstances’. Tower has also confirmed that customers who activated their cover prior to the travel advisory are not covered for Coronavirus based on the policy wording around Pandemic exclusion (page 18 of the Travel Insurance Policy (PDF 204.2 KB)).