Business banking support

We’re not just a bank, we’re a Kiwi bank, so we want ensure you and your business are supported through the challenges we all face with COVID-19. Kiwis are renowned for pulling together and supporting each other in times of need, now is one of those times.

Last updated: 5.00pm, 26.03.2020

How we are helping

We know many of you are facing significant financial stress as a result of COVID-19 and the effect the lockdown will have on your business. We’ve come up with a range of initiatives as part of our Kiwibank COVID-19 Relief and Resilience programme to try to support you and your business through these difficult times.

We encourage you to get in touch with us as soon as possible so we can work with you during this time. The best way to do that is to fill out this form. We’ll assess your situation and work with you to determine a way forward.

Depending on your circumstances, the support we can offer could include:

  • Temporary overdraft: you may be eligible for a temporary additional overdraft for up to 60 days.
  • Interest-only business lending: you may be eligible for interest only business lending for up to three months.
  • Repayment deferral: you may be able to defer payments on your business lending for up to three months.
  • No fees on contactless debit card transactions: we’ll waive the merchant contactless fees on debit card transactions, until June 30, 2020.
  • Early access to investment products: if you need early access to Term Deposit or Notice Saver funds, please get in touch with us to discuss your individual situation.

Eligibility

To be eligible, you must be an existing Kiwibank business banking customer who has had or will have a reduction or total loss of income due to COVID-19. Credit, lending and other criteria may apply depending on the type of help required.

Get in touch if you need support

If you’ve been financially impacted by COVID-19 and need support, please get in touch. Our contact centres are currently experiencing exceptionally high call volumes, so the most effective way to contact us is to fill out this business-specific support form to request a call back from one of our team. If you have a relationship manager you could also contact them directly.

Government support

The Government has also announced a raft of initiatives to support the economy and New Zealand businesses, including a wage subsidy scheme for businesses that have been significantly impacted by COVID-19.

See more about the Government support available for businesses on covid19.govt.nz. If you’re not sure what Government assistance you might be entitled to, you can call the free Government helpline 0800 779 997 or 0800 22 66 57 between 8am - 1am, seven days a week.

We're also working through the details of the Government's Business Finance Guarantee Scheme.

Support for personal banking customers

If you're a personal banking only customer, we’ll provide updates on our personal banking products and services here.