If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
We’re not just a bank, we’re a Kiwi bank, so we want ensure you and your business are supported through the challenges we all face with COVID-19. Kiwis are renowned for pulling together and supporting each other in times of need, now is one of those times.
If you’ve been financially impacted by COVID-19 and need support, please get in touch. Our contact centres are currently experiencing exceptionally high call volumes, so the most effective way to contact us is to fill out this business-specific support form to request a call back from one of our team. If you have a relationship manager you could also contact them directly.
The Government has also announced a raft of initiatives to support the economy and New Zealand businesses, including a wage subsidy scheme for businesses that have been significantly impacted by COVID-19.
See more about the Government support available for businesses on covid19.govt.nz. If you’re not sure what Government assistance you might be entitled to, you can call the free Government helpline 0800 779 997 or 0800 22 66 57 between 8am - 1am, seven days a week.
We're also working through the details of the Government's Business Finance Guarantee Scheme.