We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
See what other people are asking and add your own questions. We’ll share an answer here as quickly as possible.
Q. Due to COVID-19 I'm struggling to make personal loan repayments. What help is available?"
Q. Can I still apply for a personal loan during the COVID-19 pandemic?"
Q. What's a personal loan repayment deferral, and how can I apply?"
A. The repayment deferral option that you’re most likely to have heard about is for home loan customers. However, if you’re having trouble making your personal loan repayments, please call our personal loan team on 0800 549 454 and we’ll help you make a plan.
Q. I have repayment insurance on my personal loan. Does the COVID-19 situation qualify to activate this on my loan?"
Q. Are you waiving your application fees due to the current situation?"
Q. How can I check the balance of my personal loan and make payments towards it?"
Q. Can I change my personal loan payment frequency?"
A. Yes, you can change your repayment frequency to weekly, fortnightly or monthly. Please call us on 0800 549 454 to do this.
If you ask us a question, we’ll jump on it as quickly as possible. Please don't post any personal or sensitive information as we'll share our response on this page so yourself and others can get the answers you need. Ask us below.