Kiwibank’s Simon Hofmann (Chief Marketing Officer) & Rachel Hurunui (Customer Experience Leader) answer the questions customers asked us about ways to bank.
Please note that this live Q&A session, streamed via Facebook, has now finished.
We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
See what questions customers asked us about general support, ways to bank, payment times or branches.
Q. How can I do my banking during COVID-19?"
Q. If I lose my income, what support options are available from Kiwibank?"
A. We know some of you are facing significant financial stress as a result of the impacts of COVID-19. We have a range of initiatives as part of our Kiwibank COVID-19 Relief and Resilience programme to support you through these difficult times.
The exact support we can offer you will depend on your personal circumstances. Here are the options we may be able to help you with. Each one comes with pros and cons, which you’ll need to weigh carefully before making a decision. You may also want to consider if there are alternatives available to you such as utilising any savings you may have. We're unable to provide advice on the use of savings if they're not with Kiwibank or on KiwiSaver Hardship applications.
Q. How can I...
See the commonly asked questions about internet banking and our mobile app.
Q. I've submitted a support request via your website but haven't heard back. What should I do?"
Q. Why have interest rates dropped recently?"
Q. Will mine or my partners Credit Score be impacted by taking up any options under the Kiwibank COVID-19 Relief and Resilience programme?"
Q. Which branches are open and what are their opening hours?"
Q. Are your contact centres open?
Q. Is my money in my accounts safe right now and is it covered by the Government Guarantee?"
Q. Are payment times as usual if we're getting the COVID-19 wage subsidy?"
Q. Can I expect my wages to be in my account on time during COVID-19?"
This is intended as general information only. It doesn't take into account your financial situation and goals and isn't personal advice. For advice about your particular circumstances, please see your financial adviser.