See what questions customers asked us about accounts.

Q. Is it possible for a New Zealand citizen to open a Kiwibank account from overseas?"

A. Yes, but only if you already have other accounts open with us.

Do you have a banking package specifically for teachers?

A. Yes, we feel it’s important to support teachers, so PPTA members are eligible for a special banking package with us. You can register for it here.

Q. Can I join Kiwibank during COVID-19?"

A. Yes, it's easy to join Kiwibank and you can do it online.

Q. How can I open...
An account during COVID-19?"

A. The best and easiest way for an existing customer to open a new account is to do this either by internet banking or on the mobile app.

An account if I don't have a New Zealand passport but am a resident?"

A. You don’t necessarily need a passport to open an account. We just need to see something that confirms details such as your name and address – find out what we need and how to go about applying. If you need to visit us, please see the latest updates on our branches.

An account as a non-resident or while living overseas?"

A. Unfortunately, as international arrivals to New Zealand are currently on hold due to COVID-19, we've had to pause all international applications to join Kiwibank. This is only temporary though, we look forward to kicking off again once the borders open. We're sorry for any inconvenience this causes.


Q. Will I be charged fees for dipping into my savings accounts during COVID-19?"

A. This will depend on the type of account you have. If your savings account does charge fees for making withdrawals, consider switching to a different account. Find about more about fees.

Keep informed with other FAQs