How to avoid invoicing scams
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1Tahi
Pause
Take a moment to pause and properly review each invoice before processing payment.
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2Rua
Verify the account details
- Look for inconsistencies against previous invoices, or for new suppliers, take extra time to verify invoice and payment details.
- A new service called Confirmation of Payee will soon be available to check if the account owner name matches the account number of the person or business you're paying.
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3Toru
Call the business
Call the business that sent the invoice to confirm the account details. Get the phone number from an official business channel, not the invoice - e.g. their website.
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4Whā
Appoint a payment person or team
Limit the number of people processing invoices. Ensure they are trained with the skills to identify and avoid invoicing scams.
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What to do if you've been scammed
Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.
Get in touch
Call us on 0800 113 355 (or +64 4 473 1133 from overseas) if you think you've been scammed.
Report suspicious activity
If you think you’ve been sent an email that doesn’t look like it’s from us, forward it to suspicious.email@kiwibank.co.nz.