Nice try. It was a scam!

Unfortunately, you missed the signs of a potential scam. When processing your business invoices, take a moment to ask yourself... is it really real?
dusk-shield-banner-960x960

How to avoid invoicing scams

  1. 1
    Tahi

    Pause

    Take a moment to pause and properly review each invoice before processing payment.

  2. 2
    Rua

    Verify the account details

    • Look for inconsistencies against previous invoices, or for new suppliers, take extra time to verify invoice and payment details.
    • A new service called Confirmation of Payee will soon be available to check if the account owner name matches the account number of the person or business you're paying.
  3. 3
    Toru

    Call the business

    Call the business that sent the invoice to confirm the account details. Get the phone number from an official business channel, not the invoice - e.g. their website.

  4. 4
    Whā

    Appoint a payment person or team

    Limit the number of people processing invoices. Ensure they are trained with the skills to identify and avoid invoicing scams.

Prize draw now closed

Thank you to those who participated in the ScamSpotter email series and prize draw. For more information see the terms and conditions.

What to do if you've been scammed

Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.

Get in touch

Call us on 0800 113 355 (or +64 4 473 1133 from overseas) if you think you've been scammed.

Report suspicious activity

If you think you’ve been sent an email that doesn’t look like it’s from us, forward it to suspicious.email@kiwibank.co.nz.