How to pay your credit card

Spending on your credit card is pretty easy. We want to it to be just as easy to make payments on your card – online, via our mobile app, telephone banking or a direct debit.

Internet banking or our mobile app

The easiest way to make a credit card payment is online through internet banking or our mobile app.

Transfer money from another Kiwibank account

Once you’ve logged into internet banking or our mobile app, go to ‘Pay and Transfer’, select ‘Transfer’ and select the account you’d like to pay your credit card from and the amount you’d like to pay.

You also need to choose the frequency of the payment – it could be a one-off, or you could choose a regular payment. This can be as often as you like e.g., weekly, fortnightly or monthly.

Make a payment from another bank

You can make a payment to your credit card from any New Zealand bank, via internet banking.

If you’re paying your Kiwibank Credit Card from another bank, log into that bank’s internet banking and you’ll find Kiwibank as a payee in the Payments section. Select Kiwibank Credit Card from the options and fill in the payee reference details as follows:

Particulars: First 12 digits of your credit card number

Code: Last four digits of your credit card number

Reference: Cardholder’s surname and initials

You can’t pay your credit card directly from an overseas bank. Instead you need to put money into a New Zealand bank account and then transfer it to your card.

Set up a direct debit

If you want to make sure you never miss a payment, you can set up a direct debit to automatically make regular payments on your credit card.

You can choose to pay your balance off in full each month, make just the minimum payment due each month, or set another amount that’s higher than the minimum.

To set up a direct debit, download and complete our Credit card direct debit authority form (PDF 75.8 KB).

In person or over the phone

You can also make a credit card payment via telephone banking on 0800 11 33 55 or at any Kiwibank branch.

If you go into a branch, you’ll need to take either your statement or your credit card with you. You won’t be able to make a payment with another credit card.

Minimum payments

You need to make sure that the amount you pay covers at least the minimum payment due each month, otherwise you’ll face a late payment fee. If you can, try to pay more than the minimum monthly payments. If you only pay the minimum you’ll end up paying more in interest and it will take longer to pay off your balance.

At Kiwibank the minimum monthly repayment is calculated as either 5% of your closing balance or $10, whichever is greater. The amount will be shown on your statement.

Our minimum repayments may be higher than other banks because we want you to pay down your debt faster – this will save you interest in the long run. It means that if you switch to a Kiwibank credit card from another bank’s card you might find that your minimum monthly repayments are higher.

Order of payments

When you make a payment on your credit card that money is applied in a certain order, depending on the type of transactions you’ve made.

Firstly, it goes towards amounts from your existing monthly statement in the following order:

  1. Interest, fees and costs, then
  2. Balance transfers, then
  3. Cash advances, then
  4. Purchases with a special or promotional interest rate, then
  5. Other amounts.

Then, payments go on amounts due to appear in your next monthly statement in the following order:

  1. Interest, fees and costs, then
  2. Balance transfers, then
  3. Cash advances, then
  4. Purchases with a special or promotional interest rate, then
  5. Other amounts.

This means that payments won’t necessarily go towards your oldest transactions first. Also, when your monthly statement shows an amount that is due immediately, your payments will go towards that first, before being applied to your minimum payment.

Having trouble making your repayments?

If you're falling behind and struggling to meet your repayments, get in touch to see if you qualify for financial hardship assistance.