How to pay your credit card

Spending on your credit card is pretty easy. We want it to be just as easy to make payments on your card – online, via our mobile app, or setting up a direct debit.

Internet banking or our mobile app

The easiest way to make a credit card payment is online through internet banking or our mobile app.

Transfer money from another Kiwibank account

Once you’ve logged into internet banking or our mobile app, go to ‘Pay and Transfer’, select ‘Transfer’ and select the account you’d like to pay your credit card from and the amount you’d like to pay.

You also need to choose the frequency of the payment – it could be a one-off, or you could choose a regular payment. This can be as often as you like e.g., weekly, fortnightly or monthly.

Make a payment from another bank

You can make a payment to your Kiwibank Credit Card from another New Zealand bank via internet banking.

Select Kiwibank Credit Card as a payee

One way is to log into that bank’s internet banking and look for Kiwibank as a payee in the Payments section. Select Kiwibank Credit Card from the options and fill in the payee reference details as follows:

Payee particulars: First 12 digits of your credit card number

Payee code: Last four digits of your credit card number

Payee reference: The name embossed on your credit card (surname first)

When you can't find Kiwibank Credit Card as a payee

If you can't find Kiwibank Credit Card as a payee option, you can still make a payment from another bank's Payments section in internet banking. You'll need to use the following details:

Account/payee name: Kiwibank Credit Cards

Bank account number: 38-9300-0993030-11

Payee particulars: First 12 digits of your credit card number

Payee code: Last four digits of your credit card number

Payee reference: Name embossed on credit card (surname first)

Please note: A credit card payment can take two to three business days to process. You can’t pay your credit card directly from an overseas bank. Instead you need to put money into a New Zealand bank account and then transfer it to your card.

Set up a direct debit

If you want to make sure you never miss a payment, you can set up a direct debit to automatically make regular payments on your credit card.

You can choose to pay your balance off in full each month, make just the minimum payment due each month, or set another amount that’s higher than the minimum.

To set up a direct debit, download and complete our Credit card direct debit authority form (PDF 75.8 KB).

Minimum payments

You need to make sure that the amount you pay covers at least the minimum payment due each month, otherwise you’ll face a late payment fee. If you can, try to pay more than the minimum monthly payments. If you only pay the minimum you’ll end up paying more in interest and it will take longer to pay off your balance.

At Kiwibank the minimum monthly repayment is calculated as either 5% of your closing balance or $10, whichever is greater. The amount will be shown on your statement.

Our minimum repayments may be higher than other banks because we want you to pay down your debt faster – this will save you interest in the long run. It means that if you switch to a Kiwibank credit card from another bank’s card you might find that your minimum monthly repayments are higher.

Order of payments

When you make a payment on your credit card that money is applied in a certain order, depending on the type of transactions you’ve made.

Firstly, it goes towards amounts from your existing monthly statement in the following order:

  1. Interest, fees and costs, then
  2. Balance transfers, then
  3. Cash advances, then
  4. Purchases with a special or promotional interest rate, then
  5. Other amounts.

Then, payments go on amounts due to appear in your next monthly statement in the following order:

  1. Interest, fees and costs, then
  2. Balance transfers, then
  3. Cash advances, then
  4. Purchases with a special or promotional interest rate, then
  5. Other amounts.

This means that payments won’t necessarily go towards your oldest transactions first. Also, when your monthly statement shows an amount that is due immediately, your payments will go towards that first, before being applied to your minimum payment.

If you’ve made more than one balance transfer, payments will first go towards the balance transfer with the lowest interest rate. If you have multiple balance transfers with the same interest rate, payments will be applied to the oldest balance transfer first.

For example:

Peter has a $5,000 limit on a Low Rate Visa with annual interest rate of 9.95% for purchases and cash advances.

Peter's credit card transactions

1 October

Buys a Smart TV for $1,000 (purchase).

8 October

Balance transfer of $3,000 from his other bank's credit card at 1.99% p.a. for six months.

18 October

Withdraws $300 from an ATM (cash advance).

29 October

Six monthly account fee of $15 is charged.

30 October

Interest of $4.91 charged on balance transfer.

30 October

Interest of $0.08 charged on cash advance.

30 October

Statement arrives with a closing balance of $4,319.99 and a minimum payment of $415.99 due November 24.

5 November

Payment received $600.

The payment Peter made to his credit card will be applied first to the interest and account fee charged, then to the balance transfer made on 8 October. Peter will see an interest charge of $16.36 for the smart TV on his next statement because he will not be paying his closing balance in full. Purchases start incurring interest from the date they were made if the closing balance is not paid in full by the due date as shown on your monthly statement. Payments will continue to be applied to interest and fees first and then the balance transfer until it has been paid in full or the balance transfer period has expired, whichever comes first.

Avoiding purchases and cash advances while you have an active balance transfer on your account will help keep interest charges to a minimum.

The interest calculations outlined here are approximations. You should refer to your individual statement for the appropriate interest calculations.

Having trouble making your repayments?

If you're falling behind and struggling to meet your repayments, get in touch to see if you qualify for financial hardship assistance.