Change your online banking password

Learn how to easily change your online banking password.

Mobile app Internet banking

Mobile app

  1. 1

    Select to change your password

    1. Log in to the mobile app.
    2. Tap 'More' at the bottom of the screen.
    3. Select 'Settings'.
    4. Tap 'Security'.
    5. Select 'Change password'.
    6. Answer one of your KeepSafe questions.
    7. Tap 'Continue'.
    More button
    More settings within the app
    Settings within app
    Security change password
    Keepsafe
  1. 1

    Enter your new password

    1. Enter your current password.
    2. Enter your new password. This must contain 6-15 characters including at least two numbers and two letters. Remember to mix uppercase and lowercase letters, numbers and special characters to make your password stronger. Avoid common words, names, or predictable sequences like “123456” or “password”.
    3. Re-enter your new password to confirm it.
    4. Tap 'Save'.
    Change password within app

Internet banking

  1. 1 / 2

    Select to change your password

    1. Log in to internet banking.
    2. Click 'Settings' at the top of the screen.
    3. Under 'Security settings', click 'Password'.
    4. Enter your current password.
  2. 2 / 2

    Enter your new password

    1. Enter your new password. This must contain 6-15 characters including at least two numbers and two letters. Remember to mix uppercase and lowercase letters, numbers and special characters to make your password stronger. Avoid common words, names, or predictable sequences like “123456” or “password”.
    2. Click 'Save changes'.

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