COVID-19 updates
Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
28/02/21
Learn how to do the basics of banking on our mobile app through these easy to read guides and videos. You can view them here, download, or print them.
Set up the mobile app
If you’re already using internet banking, download this guide (PDF 3.1 MB) to set up the mobile app. If you’re not already using internet banking then setting up the mobile app will take a couple of extra steps, so you’ll need to download this guide (PDF 4.0 MB) instead.
View accounts and balances
It’s easy to view your different accounts and check your balance in the mobile app, download the guide on how to view your accounts and balances (PDF 2.3 MB).
Transfer money
Need to transfer money between your accounts? You can do this through the mobile app, download the guide on how to transfer money between your accounts (PDF 3.4 MB).
Make payments
With our mobile app you can make a one-off payment, create recurring automatic payments and save someone’s bank account details as a ‘payee’ for next time. Download the guide on how to make payments to a person or company (PDF 3.2 MB).
Add payees
To learn how to save someone’s bank account details as a ‘payee’ for next time in the mobile app, download the guide on how to add payees (PDF 2.5 MB).
Step-by-step videos
How to order a Visa Debit Card in the mobile app
It's quick and easy to order a new Visa Debit Card within the mobile app.
How to block your card in the mobile app
If you think your EFTPOS, Visa Debit or credit card has been lost or stolen, you can easily put a temporary block on your card within the mobile app.