COVID-19 update
If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in the Northland, Auckland and Waikato regions see our branch updates page.
Learn the basics of internet banking. Watch our videos from the comfort of your own home, or download and print our guides for easy reference – whichever you prefer.
How to set up internet banking
If you're not registered for internet banking, you'll need to give us a call on 0800 113 355 before you'll be able to set up your internet banking. If you're registered, learn how to set up internet banking and take control of your finances. You can also download our how to set up internet banking guide (PDF 4.2 MB).
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How to view account and balances
It’s quick and easy to check your balance and see your different accounts. You can also download our how to view accounts and balances guide (PDF 3.8 MB).
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How to download and print bank statements
If you need to print out your bank statements, it's easy to do via internet banking. For step-by-step instructions, download our how to download and print bank statements guide (PDF 953.8 KB).
How to order a Visa Debit Card
Watch the video below for a guide on how to order a new Visa Debit Card in internet banking.
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How to make payments
Watch the below videos to learn how to make or edit payments, or you can download how to make payments guide (PDF 4.2 MB) or how to edit automatic payments guide (PDF 3.7 MB).
Make payments
Learn how to make a one-off payment, create recurring automatic payments or save someone’s bank account details as a ‘payee’ to make it easier to pay them in the future.
Edit an automatic payment
Need to change an automatic payment? There’s no need to go to a branch, it's easy to do in internet banking.
Pay your credit card bill
It's easy for you to pay your Kiwibank or non-Kiwibank credit card bill in internet banking.