Face-to-face support

We know it’s sometimes easier to learn things face to face, so we’ve set up opportunities for you to meet digital experts in person. Join us at a Tech Tea at one of our branches or attend a free Stepping UP workshop at selected community centres and libraries.

Please note some Stepping UP workshops and all DORA activities are currently suspended due to COVID-19.

For more information please visit the Stepping UP website.

Kiwibank Tech Teas

Come and enjoy a cup of tea at selected Kiwibank branches and let our digital experts help you with online or mobile banking, making electronic payments and staying safe online.

We host Tech Teas regularly. For details about when they’re running or to arrange a time, please contact or visit your nearest selected branch below.

Selected Kiwibank branches

Stepping UP digital banking workshop

We’ve joined forces with digital experts Stepping UP to develop a course to give you the skills you need to be confident banking online. These free digital banking courses will be offered at selected community centres and libraries around the country.

What does the workshop cover?

  • Getting to know banking online
  • How to recognise the signs of an online scam and what to do when you see a scam
  • How to protect yourself online
  • Top tips for safe banking online
  • Getting ready and registering with your bank
  • Starting to navigate through an online banking platform.

Is there any cost to attend the workshops?

No, all Stepping UP workshops are offered completely free of charge.

Where will the workshops be available?

Stepping UP free workshops are designed to help Kiwis keen on building their digital skills including banking online. As we schedule workshops, they'll be advertised on steppingup.nz and selected Kiwibank branches.

How can I sign up for a workshop in my area?

If you’re interested in attending a workshop, please let us know by emailing us. When we have a workshop scheduled in your community, we’ll send you an invitation. Email digitaleducation@kiwibank.co.nz with your following information:

  • Name
  • Contact email address
  • Town or city where you’re based.

Can Kiwibank come and support my community group to understand digital banking requirements outside of the Stepping UP workshops?

If you're a member or organiser of a community group and would like to organise for someone to speak at your next meeting or event, please email digitaleducation@kiwibank.co.nz. We’d love to see if we can help out.