We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
Two factor authentication (2FA) is an additional security feature to protect your account when transacting online in internet banking or our mobile app.
When you’re performing certain transactions or changes within internet banking or our mobile app, a one-time PIN will be sent to your registered New Zealand mobile number by SMS. For example, we might require this to update your personal details, create a payment to a new recipient, change a future dated payment, or create or amend a payment template.