You've probably noticed our Contact us section looks a little different. No need to worry, we've recently revamped this section.
Two factor authentication (2FA) is an additional security feature to protect your account when transacting online in internet banking or our mobile app.
When you’re performing certain transactions or changes within internet banking or our mobile app, a one-time PIN will be sent to your registered New Zealand mobile number by SMS. For example, we might require this to update your personal details, create a payment to a new recipient, change a future dated payment, or create or amend a payment template.