What is two factor authentication?
As the name suggests, you’ll need to provide two factors to prove you're you: something you know and something you have. This process makes it harder for fraudsters to transact on your account.
- Something you know is your password or four digit PIN.
- Something you have will be a one-time PIN that we'll send to your registered mobile number.
How it works
When you’re performing certain transactions or changes within internet banking or our mobile app, a one-time PIN will be sent to your registered New Zealand mobile number by SMS. For example, we might require this to update your personal details, create a payment to a new recipient, change a future dated payment, or create or amend a payment template.
- You'll need to enter the unique one-time PIN to authorise the transaction or change.
- The one-time PIN will display an expiry time and will be rejected if entered after the expiry time. If this occurs, you'll be prompted with instructions to get another one sent to your mobile.