Card activity monitoring
All Kiwibank customers' cards are protected by a world class tool used by our dedicated fraud prevention team. We monitor activity on all cards – ATM/EFTPOS, Visa debit and credit cards – 24 hours of every day.
If we notice any unusual spending on your card, we'll try to contact you to make sure it's you spending your money. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your card to stop any more transactions until we can speak to you.
To help us protect you, please make sure we have your current contact details. You can update them in internet banking or call us on 0800 113 355.
Planning to travel overseas?
If you're travelling overseas and planning to use any of your Kiwibank cards, please call us on:
If you let us know where you're going, the dates you're away and your overseas contact details, we'll be able to help sort out any issues with your cards quickly and easily.