You've probably noticed our Contact us section looks a little different. No need to worry, we've recently revamped this section.
We work hard to keep your money safe when you're banking online and we've also put together some guidelines on what you need to do to protect yourself.
If you've been the victim of unauthorised activity on your accounts within our internet banking or mobile app, we'll reimburse any money you've lost as long as you’ve complied with our general terms and conditions (PDF 196.5 KB), haven’t acted dishonestly or negligently and have taken reasonable steps to protect your banking.
You must contact us immediately if you think your login details or one-time PIN for internet or mobile banking are, or may be, known by another person or that there has been unauthorised use of internet or mobile banking, or your account.