If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
We work hard to keep your money safe when you're banking online and we've also put together some guidelines on what you need to do to protect yourself.
If you've been the victim of unauthorised activity on your accounts within our internet banking or mobile app, we'll reimburse any money you've lost as long as you’ve complied with our general terms and conditions (PDF 200.5 KB), haven’t acted dishonestly or negligently and have taken reasonable steps to protect your banking.
You must contact us immediately if you think your login details or one-time PIN for internet or mobile banking are, or may be, known by another person or that there has been unauthorised use of internet or mobile banking, or your account.