Dedicated security team
Our dedicated security team performs a range of services to ensure the security of our online banking services including:
- constantly monitoring online banking transactions and card activity for any unusual activity. If a disruption occurs, we follow our incident response plan as our highest priority is getting these services up and running again. We regularly report on cyber security to our regulators and CERT NZ.
- keeping track of fraud trends affecting the banking industry
- helping customers who've been victims of fraud and working with the New Zealand Police to help make sure offenders are caught
- providing advice to customers who have security concerns
- looking out for new technologies that could enhance security for our customers