We take protecting you and your money seriously and have a range of measures in place to protect your finances when you’re banking online or on our mobile app.
Our dedicated security team performs a range of services to ensure the security of our online banking services including:
KeepSafe is a question and answer based authentication tool that provides an extra layer of security while using internet banking. You'll need to answer a KeepSafe question before you can access your account.
Some transactions you make online or on our app will require you enter a one-time PIN we've sent to your mobile. This is to make sure you're the person who requested the transaction.
When making some online purchases we may ask a couple of questions only you'll know how to answer, or we'll send a One-Time Password (OTP) via SMS to the mobile phone you have registered with us.
We guarantee we'll reimburse any money taken from your Kiwibank accounts if you’ve been the victim of internet banking fraud.
We have security services and teams to monitor activities and ensure your information is safe when you're using our website, internet banking and mobile app.