If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
Keep an eye out for suspicious emails, and protect yourself from threats to your computer and mobile phone.
The most common type of spam email targeting New Zealand banks is a phishing or suspicious email. It's an email, or a link within an email, that asks you to disclose any of your banking information.
Example: In a typical phishing attack targeting Kiwibank customers, an offender sends an email that looks like it's from Kiwibank. These emails may contain official-looking logos and other information or images you'd associate with Kiwibank. They'll also contain links to replicas of the Kiwibank Internet Banking login page, where the offenders hope to trick Kiwibank customers into disclosing their internet banking details.
If you think your identity or accounts may have been compromised, please contact us immediately.
We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to firstname.lastname@example.org.