Picture this: you’ve missed out on tickets to a sold-out show by your favourite musician, but you find an unfamiliar website that has a limited number available for purchase. You click ‘buy now’, but the tickets never turn up. Here’s how to avoid being scammed by fake ticket resellers.

Ticket reseller scams

Be wary of buying tickets through third party resellers, such as Viagogo. The Commerce Commission have received multiple complaints from buyers who have purchased through reseller sites and other individuals only to find that the tickets were fraudulent and not valid for the event. That 'hottest ticket in town' may suddenly become a big flop when you get to the door and your ticket doesn't scan.

Tips to avoid ticket reseller scams

  • When buying event tickets, purchase through the official ticket seller where possible.
  • There are legitimate ticket resellers, but these will often be associated to the official seller.

Helpful resources

What to do if you've been scammed

Anyone can fall victim to online scams. If you suspect that you've been scammed, get in touch with us as soon as possible.

Get in touch

Call us on 0800 113 355 (or +64 4 473 1133 from overseas) if you think you've been scammed.

Report suspicious activity

If you think you’ve been sent an email that doesn’t look like it’s from us, forward it to suspicious.email@kiwibank.co.nz.