What are online seller and buyer scams?
Scammers can use online buy and sell pages, including Facebook Marketplace and personal Instagram selling accounts, to deceive buyers and sellers. Some tricks these sellers use are listing items that are counterfeit, that they don't have to sell or have no intention of sending. Buyers may show a fake screenshot, or a video of a fake interaction to 'prove' payment. The Citizens Advice Bureau outline your consumer rights when buying and selling goods on Facebook Marketplace.
There are legitimate sellers using Facebook business pages and Marketplace to sell goods. Before you purchase, research the seller to determine if they seem legitimate. Check their profile for friends, community engagement, photos, and any personal information they might have included on their page.