Scams are designed to trick us and are becoming increasingly sophisticated and harder to spot. Here’s where to learn more about some of the latest scams that our Customer Protection tīma (team) have detected.

Google ad scams

We've seen an increase in customers clicking on fake Kiwibank Google sponsored ads and being directed to a page that looks like a Kiwibank webpage, but isn't.

These sorts of ads have been appearing when 'Kiwibank login' or 'Kiwibank app' are being searched, and they look very convincing.

Make sure you check the following before clicking through:

Internet banking login

These fraudulent sites can appear to have the same look and feel as our official internet banking website.

Internet banking scams url

The most secure way to log into internet banking is via our website, https://www.kiwibank.co.nz. Our site contains verified internet banking links, but you can easily find the internet banking login button at the top right-side in our navigation menu.

Downloading the mobile app

It's best to avoid downloading our mobile app outside of an official app store due to the risk of clicking on a fraudulent link. You can download our mobile app through the official App Store or Google Play.

Mobile app scam

Investment scams

Investment scams have been circulating recently. The Financial Markets Authority have a list of businesses or individuals you should be wary of if you're planning to invest. If you're unsure whether you're talking to a scammer or a legitimate organisation, hang up and call the organisation using their official number.

Cold call scam

We’re seeing an increase in phone scams targeting customers, claiming to be from Kiwibank. These calls can come from 0800, local or overseas numbers and ask you for your banking login details or passwords. We’ll never ask for your passwords, PIN numbers, or credit card expiry dates/CSV information over the phone. We’ll always verify your identity in other ways to ensure your personal information and accounts are kept safe.

If you're ever unsure about a call to you directly, ask for a name or reference number and call us back on 0800 113 355 (or +64 4 473 1133 from overseas).

Phishing / smishing scam

If you receive a text message that you think could be a scam, forward the text to 7726. You can also call us on 0800 113 355, or send us a secure message within internet banking or the mobile app.

Remote access scam

Be wary of anyone asking you for remote access into your mobile phone or computer. Phone scammers can pose as a bank or telecommunications company and attempt to hack your bank details or account.

Helpful resources

What to do if you've been scammed

Anyone can fall victim to online scams. If you suspect that you've been scammed, get in touch with us as soon as possible.

Get in touch

Call us on 0800 113 355 (or +64 4 473 1133 from overseas) if you think you've been scammed.

Report suspicious activity

If you think you’ve been sent an email that doesn’t look like it’s from us, forward it to suspicious.email@kiwibank.co.nz.