How we protect you
Our dedicated fraud team monitors all the activity on your accounts and are trained to spot unusual behaviour patterns. If we notice any unusual financial activity, we'll try to contact you to make sure it's you transacting on your accounts. If we can't get in touch with you and we believe there's a high chance of fraud, we may temporarily block your accounts to stop any more transactions until we can speak to you.
The fraud team also protects you by:
- Monitoring fraud trends affecting the banking industry
- Helping customers who've been victims of identity theft and working with the New Zealand Police to help make sure offenders are caught
- Providing advice to customers who have security and fraud concerns.