Learn how to bank online with us

Step-by-step guides

A collection of step-by-step guides to internet banking that you can download and print for easy reference.

Video resources

Watch experts talk you through the basics of online banking and learn how to pay someone, check your balance, and set up or change an automatic payment.

Watch our how-to videos

Our digital experts are here to help

We know it’s sometimes easier to learn things face-to-face, so we’ve set up opportunities for you to meet digital experts in person. Join us at a Tech Tea at one of our branches or attend a free Stepping UP workshop at selected community centres or libraries.

Find out more

Staying safe online

We take protecting you and your money seriously and have a range of measures in place to protect your finances when you’re banking online or on our mobile app. Learn how to recognise fraud and scams, and ways you can keep your account and personal details safe online.

Learn more about online security

Reporting a suspicious activity

If you think your identity or accounts may have been compromised, please contact us immediately. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz.