Top tips

  • Memorise your pin
  • Don’t let your card out of your sight
  • Let us know straight away if you think your card’s been lost or stolen
  • If in doubt, don’t use the ATM or retailer.

Our card security team monitor card transactions, and will contact you if they have any concerns. Remember that we'll never ask you to confirm your card expiry date or PIN.

More info about

General card safety
  • Keep your contact details up to date so we can let you know if we notice anything suspicious on your card
  • Don’t let your card out of your sight – if a retailer needs to swipe your card, make sure they give it back to you straight away
  • Notify Kiwibank immediately if you’ve lost your card, think it may have been stolen or think someone may have discovered your PIN
  • Always remember to take your card back after using it
  • Read the terms and conditions of any website before making a purchase, and look for hidden charges
  • Check your statements for any transactions that you don’t recognise
  • Where possible, swipe your card through EFTPOS terminals yourself
  • Never give your card details to someone over the phone unless you initiated the call and you know the company is reputable
  • If you have any doubts about the security of an ATM or retailer (especially on the internet) – don’t use it!
Card safety when travelling overseas
  • Let us know if you're going overseas, where you'll be travelling, how long for and how we can contact you while you're away
  • Try to only use ATMs that are attached to banks
  • Always remember to take your card back after using it
  • If you can, never let your card out of your sight. When in overseas restaurants staff will often take your card away for payment. Consider going with them to sign and complete the payment, or pay with cash instead.
PIN safety
  • Memorise your PIN number – don’t write it down anywhere and don’t disclose it to anyone
  • Take extra care when keying in your PIN to make sure no one else can see it
  • Use different PINs for different cards
  • Don't tell anyone your PIN, or give your card to anyone (including family members, the police or bank staff).