We have two online authentication services that provide you an extra layer of security when you're using internet banking or our mobile app.
KeepSafe is quick and easy to use – it's a question and answer based authentication tool. You’ll set KeepSafe up the first time you log in to internet banking, and then each time you log in you’ll need to answer a KeepSafe question to access your accounts.
Two factor authentication
When you make certain types of transactions, within internet banking and our mobile app, you'll be sent a one-time PIN to your mobile to enable your transaction to be completed. This is to ensure it's you that has requested the transaction.
Other ways we're protecting you
We've got a number of other services and teams to help keep you safe when you're using our website, internet banking or our mobile app. This includes things like:
- Ensuring we've got the right digital certificates
- Timing out your internet banking session
- Preventing access if your password has been entered incorrectly more than three times
- Monitoring unusual activity on your accounts