You're right, it's a scam!

Nice spotting. If you receive an unexpected call claiming to be Kiwibank, take a moment to ask yourself... is it really real?
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Watch out for calls that

  1. 1
    Tahi

    Ask for your banking password

    We'll never ask you for your Internet Banking or Mobile App password over the phone, or through any other communication.

  2. 2
    Rua

    Ask for your PIN or one-time PIN

    We'll never ask you for your PIN or one-time PIN over the phone, or through any other communication.

Protecting yourself from impersonation calls

  • Hang up

    If something doesn't feel right, or you're not sure, end the call immediately.

  • Call us

    If you’re not sure if the call was real, and you shared personal or banking details, call us immediately on 0800 113 355 (or +64 4 473 1133 from overseas).

  • Protect your password

    Ensure your banking password is different to other passwords, and update it regularly. Never share your password, PIN or one-time PIN with anyone.

Latest scams Impersonation scams

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What to do if you've been scammed

Anyone can fall for a scam. If you suspect that you've been scammed, get in touch with us as soon as possible.

24/7 support

Fraud and scam support is available around the clock. Call 0800 113 355 or +64 4 473 1133 from overseas.

0800 113 355

Protect yourself

Simple actions can significantly improve your online and financial security.

What you can do