Online banking is getting a refresh

We’re improving online banking to make it simpler, more secure and ready for the future. As updates roll out, we’ll keep you up to date with what’s changing and what it means for you.

Here's what to expect

A new login experience is coming soon

  • When you log in to internet banking, you'll see refreshed sign-in screens with a cleaner layout. How you log in hasn't changed — you'll still use your existing access number and password.

Web addresses may look different

During the rollout, you may notice the web address (URL) change when:

  • you log in to internet banking, or
  • you move between different parts of internet banking.

This is expected and your banking is secure. For security, we recommend logging into internet banking through the Kiwibank website.

How to tell you’re on a genuine Kiwibank or NZHL page

  • Genuine Kiwibank web addresses will always include "kiwibank.co.nz".
  • Genuine NZHL web addresses will always include "nzhltransact.co.nz".

Keep banking as usual

You don't need to do anything as we work through the refresh, just log in to online banking as usual.

Like renovating a house, we're updating things gradually — some areas may have a new look, while others will still look the same for now.

Thanks for your patience while we make these improvements. If you have any questions, please read our guide below.

Help & how-to guides

How to make a payment

You can make a payment from the Accounts overview or by selecting Pay & transfer at the top of the screen.

  1. Log in to internet banking.
  2. From the Accounts overview, identify the account you'd like to make a payment from and click the '$' icon at the bottom right of the box.
  3. Follow the prompts to make a payment.

How to make a payment 576

See step-by-step instructions for making a payment.

How to make a transfer

You can make a transfer from the Accounts overview or by selecting Pay & transfer at the top of the screen.

  1. Log in to internet banking.
  2. From the Accounts overview, identify the account you'd like to make a transfer from, click the icon with the two arrows at the bottom right of the box.
  3. Follow the prompts to make the transfer.
How to make a transfer

See step-by-step instructions for making a transfer.

How to set up an automatic payment?

You can set up an automatic payment by selecting Pay & transfer at the top of the screen.

  1. Log in to internet banking.
  2. Select 'Pay & Transfer' at the top of the screen.
  3. Click 'Pay' and follow the prompts to make an automatic payment.

See step-by-step instructions for setting up an automatic payment.

How to find your statements

You can access your statements from the Accounts overview by selecting Settings at the top of the screen and then clicking Statement vault — or by following these steps.

  1. Log in to internet banking.
  2. From the Accounts overview, identify the account you'd like to see statements for and click the icon with the three dots at the bottom right of the box.
  3. Follow the prompts to see and download your statements.
How to find your statements

How to change between list or grid accounts view

You can choose how your accounts show on your Accounts overview.

  1. Log in to internet banking.
  2. From the Accounts overview click the 'List' or 'Grid' icon in the top right corner of the screen to change how your accounts appear.
List view
List View

Grid view
Grid view

How to see your transactions
  1. Log in to internet banking.
  2. From the Accounts overview click one of your accounts and you'll be taken to recent transaction history for this account.
How to see your transactions

How to view a single transaction
  1. Log in to internet banking.
  2. From the Accounts overview click one of your accounts and you'll be taken to a recent transaction history for this account.
  3. To see the details of a single transaction, click on that transaction and the details will display on the side.
How to view a single transaction

How to search and filter your transactions
  1. Log in to internet banking.
  2. From the Accounts overview click one of your accounts and you'll be taken to recent transaction history for this account.
  3. Use the Search transactions box or any of the filter icons (Any amount, Any date, All transactions) to find specific transactions.
Filter your transactions by amount
Filter your transactions by amount
Filter your transactions by date
Filter transactions by date
Filter your transactions by type
Filter transactions by transaction type

How to export your transactions
  1. Log in to internet banking.
  2. From the Accounts overview click on one of your accounts and you'll be taken to a recent transaction history for this account.
  3. Click the Export icon and select the file format you'd like your transactions to be exported in (CSV, JSON, OFX, QIF, PDF).
How to export your transactions

How to select which transactions to export
  1. Log in to internet banking.
  2. From the accounts overview click one of your accounts and you'll be taken to an overview of the transactions for this account.
  3. Use the filters to select which transactions you'd like to export. For example, you can choose a longer date range. The export will include all transactions with the applied filters for the selected date range. Exports are limited to two years.
How to select which transactions to export

Why can’t I create or edit notes in Internet Banking anymore?

The notes feature is no longer available in internet banking. You can still read notes you've saved before, but you won't be able to edit them or create new ones.

How to access your read-only notes

  1. Log in to internet banking.
  2. Go to Settings at the top of the screen.
  3. Under Personal settings and details select My notes to see previously saved notes.
My Notes

What happened to the Goal Tracker tool in Internet Banking?

Our Goal Tracker tool is currently unavailable in internet banking while we work on updates, but you can still use it in our mobile app.