Accessibility and communications
Branches, ATMs and our website
Our branches are designed, where possible, to be accessible. They all have wheelchair ramps outside, and where possible, enough space inside to turn a wheelchair. If our counters in a branch don't meet accessibility requirements, our people can serve you in an appropriate environment for your needs.
Our branches are audited to make sure they have the right amount of light and space, and that they are kept free of obstacles.
All of our ATMs, except for Brooklyn, are wheelchair accessible. Find your nearest ATM or branch.
Our website has been designed to meet accessibility standards and is compatible with screen readers.
You can make appointments to talk to us in a branch by calling 0800 113 355. Our standard appointment slots are for 45 to 60 minutes, but if for any reason you think you might need more time, we can arrange a longer appointment for you. You don't need to say why, just let us know when you call or visit us to book your appointment.
You can also ask to have your branch appointment in a private room and to have a friend, family member or support person to come with you.
If you'd like an iSign interpreter to attend your meeting, we can help you book one, or you can book someone directly through iSign.
Communications and statements
You can choose to have your statements emailed or posted to you. If you'd like a trusted friend or family member to keep an eye on your statements, you can have your statements sent to them. You can change your statement address via our mobile app, internet banking or by giving us a call on 0800 113 355.
If you'd like to get in touch about a banking query, you can call the above number, or you can send us a secure message via internet banking or our mobile app and we'll reply within three business days. See all the ways you can contact us.
Need help setting up online banking?
If you’re new to internet and mobile banking and would like support, we can talk you through getting set up. Please send us a request for digital banking support. We’ll then get in touch as soon as we can.